While this HGI had all of the usual amenities, the food was awful. My husband ate at an in-house catered event and contracted food poisoning probably from potato salad and was sick for five days. Beside the food poisoning, the food was of poor quality to include the hotel's restaurant. The staff was not overly concerned about my husbands condition....
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Thank you for coming to Trip Advisor and reviewing our hotel from your recent event with us. I want to sincerely apologize for the situation you mentioned regarding the catered food. I would like to look into this situation a little further. Could you possibly email me at Travis.Young@hilton.com so we can track this down? I am so sorry and...
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We were greeted warmly by the staff with hot drinks and cookies. The room was clean and neat and the shower head was great to relax. Our only complaint was that the adjustable firmness bed had one side that was broken.
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Thank you for taking time time to come to TripAdvisor to review our property from your recent stay. I am glad that the majority of your experience with us met your standards of Hilton. I apologize for the issue that you had with the bed. Would it be possible to contact me, via email to let me know what room...
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I travel constantly and always appreciate a clean room and quick service with a smile. The staff at this hotel was very friendly, good size room with excellent food.
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Thank you so much for taking the time to come to TripAdvisor and review our hotel frmo a recent stay of yours. Every review we receive we do take seriously to make sure our guests are receiving the proper service they deserve. Thank you so much for the kind comments about our hotel and staff. We do work very hard...
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We have been holding our sales meetings at this hotel for over 4 years now, and the service is incredible. From Stephanie in the sales office, Bill the meeting setup, the front desk staff and the servers in the restaurant, all top notch. The meeting rooms are convenient, clean and just the right size for our group of 10-20. The...
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Thank you for taking the time to come to Trip Advisor to review our hotel from your meeting with us a few months back. I wanted to thank you for the kind comments you had about our staff, including Stephanie and Bill. They are both intrigual parts to the hotel team here and glad that they both exceeded your expectations...
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Better than average hotel for the price. Rooms are good sized, clean and quiet. Carpets beginning to show some wear and there is no complimentary breakfast. Good restaurants are within close proximity.
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Thank you for taking the time to come to TripAdvisor to review your recent hotel stay with us. I thank you for the kind comments about our hotel and glad we could meet your expectations of the property from your stay. Our breakfast is more than your basic continental breakfast. It is a made to order breakfast with a chef...
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Jessica at the front desk checked us in and was very courteous and professional. Kim in the dining area was on the ball, friendly, and quick. Our overall experience was excellent service and nice accommadations
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Thank you so much for taking the time to come to TripAdvisor and review our hotel from your stay with us. I am glad that we could meet and exceed your expectations of the hotel. I am very grateful to have such a great staff, especially Jessica and Kim, who go out of their way for every guest. I will...
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We stayed here because my sister got a group rate for her wedding at Chandler Hill Winery. Could not have picked a better hotel! The rate was awesome and the rooms were really comfortable. Staff treated us really well and even gave us welcome bags for being with the wedding. I will definitely recommend this hotel for future family gatherings!
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Thank you for taking the time to come to TripAdvisor to review our hotel from your visit with the wedding party a few weeks ago. I am glad to see that we met your expectations for you and yours during such a fun weekend. I am excited and thankful that we could be apart of everything and that we met...
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No signs saying that breakfast wasn't complimentary. If your going to charge for breakfast at least make it clear. Would never stay here again!!! What a bad way to start my day :(
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Thank you for taking the time to come to TripAdvisor to review our hotel from your stay with us. I apologize when you were not aware of the cost for our breakfast here. Was it not mentioned to you upon check-in? All guests are made aware of this when they arrive and I apologize if this was not mentioned to...
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My husband and I stayed here for a couple nights for our one year wedding anniversary while we toured the St. Louis area. This is a very nice, clean hotel. (And I'm a stickler for ANYTHING dirty.) The staffs' professionalism and friendliness really impressed me. They greeted us every time we came and went and always said it with a...
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Thank you so much for taking the time to come to Trip Advisor and review our hotel from your recent stay with us. Thank you so much for the kind comments about our staff and our hotel. I am glad we could meet and exceed your expectations of our hotel while you were with us during your one year anniversary....
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My wife and I wanted to get away for a night and decided to check out the Hilton Garden Inn. We paid less than eightyfive for a 'romance' package, which included a king bed, free full breakfast, and champagne/chocolate-covered strawberries delivered to the room.
The service from start to finish was very good. On arrival, they greeted us and were...
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Thank you for taking the time to come to TripAdvisor and post a review from your recent stay with us. I do apologize for the hiccup we had in your room with the ants. It is something we do everything we can to fight them, especially during the summer months. I do apologize that this was found in your room...
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100 Reviews
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