We checked into a clean room but this was the last we saw of house keeping except when we had to borrow towels from her cart. Arrived back after a day of site seeing to find the room exactly as we left it, same damp towels, trash cans full and the sink had never drained from the morning toothbrush routine.... More

We stayed at Castle Rock because my sister wanted the waterpark. The room were clean enough. The staff was efficient and pleasant. My niece and nephew are 5 and 3 so the water park was fine for them. If your kids are over 12, they will get bored. The two waterslides are fun for a while. The lazy river is... More

This is a decent hotel but when in Branson you can find other hotels that offer more value for the money than this hotel. It is just average across the board the beds are not comfortable two small they do not have queens only full beds but the rooms are large enough to hold two queens easily. They are just... More

I had booked this hotel with waterpark two months in advance for my daughter's 6th birthday. We arrived at 3:45 for check-in. I was told room was not ready so I waited. At 4:00 staff gave me waterpark braclets but did not want to swim before bday party so waited. Did not get room until 5pm because was not ready.... More

I stayed here one night with my two children during Spring Break. We arrived at check in time (4:00) to utter chaos! After waiting 30 minutes in the crowded lobby we were told that they didn't have clean rooms available. We waited four hours to get into a room. The hotel staff didn't offer any sort of comp for our... More

Check in took over two hours. They offered the guest the Service of late check out due to the rain. Two days later we asked about the late service check out and staff informed us they had not done that in months. I know for a fact they did it that Wednesday. We were told they had just changed the... More

This was our first trip to Branson and since our time was limited our family vacation had to be a short one. I was worried after taking our 2 boys (both 8 yrs old) here after DisneyWorld last year they wouldnt enjoy themselves. However the rooms were not to bad and they enjoyed having the waterpark attached right to the... More

We just got back from 2 nights at this resort. While the kids had fun in the water, we noticed that the air ventilation in the waterpark must be poor. Whenever, we were in the lazy river (or anywhere on the 2nd floor), our children would start coughing and felt like their throats hurt. My eyes were sore while up... More

We took our 3 year old son here for a fun getaway. And that is what we got! The waterpark was very clean and great for all ages! Rooms were also very clean with a kids nook(bunk beds and tv). Made him feel special! Loved the arcade as well. Staff was very curtious and always did what they could to... More