My husband was in Philly to attend a conference and we stayed at the Hilton garden inn. The over all experience was good. The staff at the front desk, and at breakfast were especially nice and hospitable. The only negative I might say is the room service clean the room very late in the afternoon. It might not be the...
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This is great hotel with friendly staff, in a convenient location for the nearby Casino with good rooms at a cheaper price. The rooms are well appointed and clean, and, for me, this was a return visit.
Now for the BUT. The hotel is being sold, so Hilton are running it down. i.e. not replenishing the bar and not spending...
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Reviewed 15 September 2010
My company had its annual golf tournament at Dancing Rabbit on Oct. 12th. I stayed at this property because it's parking lot joins the golf course parking lot...so less travel for me. This hotel is a great alternative to staying at the Silver Star Casino. I've stayed at the Silver Star numerous times and if you have too, then you...
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Stayed here two nights on business (no, really). Hotel is typical HGI and had no issues other than the hotel room door sticks, but I can deal with that. Hotel is clean, very quiet, and parking is abundant. I did not eat here, so I can't comment on food. I'd stay here again the next time I'm in the area.
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I reserved a room for my daughter and her fiancé to stay while they attended a wedding. Their A/C went out during the night so they reported it to the manager the following morning as they left for the wedding. When they returned late that evening, several valuables had been taken from the room. The manager was reluctant to assist...
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Dear Guest,
Thank you for sharing your comments with us. Indeed we appreciate your ability to bring this issue to our attention and have subsequently alerted all housekeeping staff and managers to increase their awareness on the subject of valuables being left in a guest room. I regret that we failed to better inspect and take notice to this incident....
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After taking a bath I pulled a towel and began to dry off when I noticed what appeared to be feces on the towel; adirty towel had been folded and placed for reuse, I was mortified!! The heated pool was cold and dirty. The hot tub was luke-warm and dirty with scum lining the sides. The pool bathroom was also...
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Dear MsMiriam,
Thank you for your construction feedback on Trip Advisor. Please accept our sincerest apologies for the unfavorable experience you recently encountered at our hotel during your recent stay with us. It is unforgivable and embarrasing to say the least to hear that you received a dirty towel in your room. That is "unacceptable" and I can assure you...
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I have always been a fan of the Hilton Garden Inn. . . Modest price, beautiful and clean facilities, and great amenities. My June 16-17 stay was NOT a positive reflection on the usual great Hilton family tradition! My room keys did not work. When given new keys, I quickly learned that the room was already occupied by other guests....
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Dear AltravelG;
Please accept our sincerest apologies for your unfavorable experience recently at the Hilton Garden Inn Choctaw on June 16-17, 2011. You are absolutely correct that we "dropped the ball" with your check in experience as well as the overalll cleanliness of your guest room resulting in the unfavorable smell you have described. I have addressed these issues with...
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Let me begin by saying the front desk staff and the breakfast staff were all excellent. We really enjoyed the breakfast each morning. It seems like a good deal for the cost. Our kids also liked the indoor pool but the water was very cold. The facility is very nice and generally very clean. It seems fairly new. However, the...
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Dear AlTravelGal,
Thank you for your recent stay at Hilton Garden Inn – Choctaw, and for taking the time to share your experience and review. I am sorry for the inconveniences you experienced while staying with us, particularly the issue with your phone cord being plugged in incorrectly and the pool temperature not being favorable. I’m glad you enjoyed breakfast...
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We stayed at this hotel on May 15 - 16, and enjoyed the stay. Only negatives were the bathroom design - needs to be more spacious. The amenities were great. Another negative was being awakened at 2:35 in the morning by hotel staff b/c somebody put a puppy in the bed of our truck sometime during the night. Some people...
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This hotel offers better value than the casinos which are within walking distance and is really a great place to stay. The staff are exceptional and go out of their way to ensure a great experience. A quiet location, great, comfortable rooms with everything to hand and excellent value. The internal catering is to a high standard and served in...
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Reviewed 22 October 2011
Dear ManicUSAVisitor,
Thank you so much taking the time to review Hilton Garden Inn - Choctaw and share your positive experience with others. We are so glad you enjoyed your stay, your dining experience, and the convenience to the neighboring casinos. We are very proud of the staff we have in place at Hilton Garden Inn and we are pleased...
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