Let's just start by saying I was traveling for a bike race...so, I requested a lower level room, non-smoking, quiet location away from others. We get there...longest check-in every 15min and no one was in front of us..., we are told someone has our room (btw, my reservations were under my 1st name..not last) re-assigned a room..guess what (smoking room)...go...
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I'm very sorry for your experience, we host the bike relay every year. Unfortunately, this year it was on the night of prom and a room away from everyone was not possible due to being sold out. I understand the noise. We did all we could to try to control the noise but it was at no avail. After dispatching...
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