I have stayed about 6 times in the last few years. The hotel is very run down but convenient to the state office buildings I have business with. Today when I checked in, I was not recognized as a Diamond member even though I have stayed at this hotel many times. When I arrived in my room, there was no...
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Dear Grey_Goose_Up,
Thank you for taking the time to post your comments regarding your most recent stay with us in Saint Paul. After reading your comments, I can say that there is no excuse for not having a clean and comfortable room upon check in. I can also say that we are in the very early stages of a property...
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Is a nice hotel!Front desk lady was welcoming.The breakfast cook and breakfast staffs were just amazing!!Spent 2 days there for the bday of my bf and he was so happy about the hotel. Loved the way, they treat us!
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Dear KarenChrisLasVegas,
Let me start by saying happy belated birthday to your best friend. As I read your comments regarding your stay, it sounds as though you both had a great time. The feedback regarding our staff brings a smile to my face knowing they are doing exactly what they are here for. I assure you that I have passed...
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This is a popular hotel for families and traveling high school or college sports teams who are in town for events at the Xcel Energy Center. It's nice and clean. We enjoy the common areas and the staff is friendly. We found the rooms to be a bit on the small side and we've stayed in units that smell like...
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Dear mytravels234,
We appreciate you taking the time to post your comments about your most recent stay at the Embassy Suites Saint Paul-Downtown. I assure you that I have passed on your comments about the staff and the cleanliness.
Although we are a few blocks from the Xcel Energy center, we do offer a shuttle to help our guests get...
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This is a well decorated Embassy but it is a small walk to where anything is like restaurants, convention center, hockey games, etc (and it is not a pretty walk).. That is the biggest downfall. They do have a local shuttle that can bring you around though.
The bed was comfortable and the rooms are huge with full living rooms...
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Dear JeffC,
Thanks you for letting us know how your most recent stay was here at the Embassy Suites Saint Paul-Downtown. It sounds like all of our accommodations were to your standards and we appreciate you as a guest. The shuttle service that we provide is just one of those extra things we do for all of our guests and...
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Stayed one night and got a corner room. It's an older property and they need to work on upkeep. 3 of the lamps were not working, I informed the front desk when leaving for the evening and when I returned they had fixed just 2 of them? 3 lamps not working? Never was recognized as a gold member, it may...
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Dear eoetourhost,
I appreciate you taking the time to post comments regarding your recent visit at the Embassy Suites Saint Paul-Downtown. I am very excited to say that we are in the very early stages of renovation. We expect some very exciting things to be taking place in the future for our hotel.
You have earned your Gold Member status...
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Everytime the elevators would move, it sounded like a helicopter was landing on our ceiling. I spoke to someone in the same room 2 floors above and they had the same issue. I called the front desk and they said they would look into it and I never heard anything back. Security was extremely rude and hassling all weekend. If...
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Dear JasonR,
Thank you for taking the time to post your comments regarding your recent stay with us at the Embassy Suites.
I can understand your comments regarding the noise levels of the hotel. I do know that we have discussed your concerns with not getting a call back from our staff and can assure you it will not happen...
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The hotel is old and worn. Rooms are needing of an update. Bathrooms often have mildew (I have stayed here several times due to convenience) and may not be working that well. The cooling never works that well.
The pool area is good, the restaurant has good food and very convenient. The breakfast is great, but often too packed to...
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Dear TxRanger9,
Thank you for taking the time to let us know how your most recent stay was here in Saint Paul. I am very excited to say that we are in the very early stages of renovation. We expect some very exciting things to be taking place in the future for our hotel. I can't say right now what...
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This hotel in many ways is very nice, but needs fine-tuning to be worth the price.
In terms of architecture, the hotel is really cool and unique. A lot of new hotels (even 3- and 4-star) are sorely lacking in the distinctive design part, and this place is not cookie cutter in any way. Fountains, ducks, Spanish mission furniture. Courtyard-like...
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Dear peterhill3505,
I had a chance to read your response on your stay with us in February. I understand how you must have felt with the items you commented on. The weekend you were here was a very busy weekend for us and we do our best to not let the hotel look like what you stated. There are times...
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We have stayed here every year for a family gathering and find the staff to be fairly accommodating and the rooms OK for an overnight stay. But the "amenities" leave something to be desired. There is not enough room for everyone at the nightly reception or at breakfast the next day, the pool and hottub temps are chilly, the restaurant...
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Dear not-naturally-red,
I want to thank you for taking the time to let us know how your recent stay was here at the Embassy Suites. I can understand your frustration with how things flow at our complimentary services area. When we are sold out, we try to do our best and accommodate the amount of guests that are using this...
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We recently traveled to Dallas, TX and stayed at on Embassy Suites. So when we decided to go to a Minnesota Wilds game for my sons birthday we were glad there was an Embassy Suited near by. Now comes our stay, one of the ladies checking us in did not have patience in dealing with check ins and answering the...
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Dear mtpork,
I appreciate you taking the time to post your comments regarding your latest stay with us. It disturbs me to hear this kind of feedback and I can assure you that I have brought your comments to the attention of the front desk staff.
Although we do have a parking lot, there are occassions where we do not...
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