We just returned from a night at this hotel and have nothing but good things to say!! Our room was small but was all that we needed - bed and pull out couch. We traveled with our children (6 and 2) and thought the water park was great. The baby pool in the separate room had lots for the little...
More
I was happy to read that you enjoyed your stay with us. Thank you for sharing your experience with others.
I hope you can return soon for another stay with us.
More
What a great family experience! Beautiful hotel, clean, and wonderful staff. We had opportunity to interact with front desk, housekeeping (great ladies), restaurant (excellent food and service), waterpark and security staff, and every one of them was courteous, pleasant and professional. The waterpark is beautiful and the lifeguards are very attentive to their work. Highly recommend this hotel and hope...
More
Thank you so much for staying with us. I was happy to read that you and your family enjoyed your stay with us and hope you can return in the near future.
More
Waterpark was well-run (safe) with extensive snack-bar including alcohol. Appeared to be a good place for parties/banquets.
Disappointed in sofabed- mattress was very old and thin. Springs were missing/broken.
More
I was glad to read that you enjoyed your stay with us, but was disappointed to hear that there were issues with the sofa bed in your room. We make every effort to ensure that all items in the room are operational and I apologize that the sofa bed was missed.
More
I've stayed here several times, in suites to standard rooms and have never been dissatisfied. In addition, the food at the Loon River Cafe is excellent with plenty of verity. I find the staff helpful and friendly and I think the room arrangements are very nice and top-notch. Traveling for my job over the past 10 years I have seen...
More
Thank you for sharing your experience with us. We do strive to have the cleanest rooms possible and have recently been designated as a Best Western Ultra Clean property. We now, in addition to our normal cleaning routine, use sanitizing with UV lights to further sanitize normal guest touch areas such as nobs, telephones, etc. We've also installed new clean...
More
My husband treated me to an overnight stay at the Sterling Inn for my birthday. While checking in, I was chatting with a woman in the lobby and mentioned that it was my birthday. It turned out that she was the hotel sales manager and she kindly upgraded our room to a King Suite with Jacuzzi! The front desk staff...
More
Thank you for posting your experience with our hotel. I was happy to hear that we were able to add a little something special for your birthday.
We constantly look to make each guest's stay with us special and I'm glad that Susan, our Director of Sales, was able to upgrade your room on your special day.
More
Spent the Friday night before New Years Eve at the Sterling Inn with my 5 year old daughter to take advantage of the indoor water park in a cold Michigan winter.
We made reservations directly off of the hotels website to take advantage of the lowest price for the internet rate. This rate was lower than Expedia or some of...
More
I'm thrilled that we were able to locate your daughter's blanket. Hope you and your family can return soon.
More
Visited this hotel on business. The rooms were clean and comfortable. The front desk staff was speedy and efficient since 7 of us arrived at the same time. The attached restaurant "The Loon River Cafe" served a great meal. Try the Roasted Cheese and Onion Petal appetizers. Unfortunately it was mid week in December so I didn't get to check...
More
I was happy to read that you enjoyed your time with us. Our entire staff strives to provide great customer service and it's always heartening to hear when our efforts are appreciated.
I hope you will be able to return in the near future an enjoy the water park as well.
More
Recently I needed to visit Detroit for business.
In my internet search of Detroit area accommodation I came across this hotel. As I narrowed my search I made contact with a few properties and after a review of the TripAdvisor comments, I made the decision to stay at this property. It is a decision that I am very happy to...
More
I'm happy to see that you enjoyed your stay with us. We pride ourselves on our friendly personal service and it's always great to hear that it's appreciated!
I'm glad you enjoyed the breakfast in our restaurant, Loon River Cafe. While we appreciate the business, I know that being from Canada, you might also enjoy that there is a Tim...
More
We had the BEST time on NY Eve. We ate at the restaurant and it was fabulous!!
Kids had fun....adults had fun.....staff was fantastic. It was like a mini vacation in the middle of the holidays. Cannot wait til next year.
More
My family stayed in a room with one queen size bed and a sleeper sofa. The rooms were nice, clean, and inviting. The indoor water park is great for kids of all ages. The water park thoroughly entertained my two granddaughters who are toddlers. But, kids (and adults) of every age were laughing and really having a great time! The...
More
Thank you for your kind words. I'm happy to see that you and your granddaughters had an enjoyable stay! We hope you will be able to bring them back soon.
More
18 Reviews
17 Reviews
67 Reviews
