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Hilton Garden Inn Detroit/Novi

3.0 of 5
27355 Cabaret Drive, Novi, MI 48377
Hotel amenities
Hilton Garden Inn Detroit/Novi
Ranked #7 of 14 hotels in Novi
4.0 of 5 stars 39 Reviews
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39 reviews from our community

    Trip type
Traveller rating
    21
    10
    4
    1
    3
Date Rating
Chicago, Illinois
Senior Contributor
28 reviews 28 reviews
Reviews in 16 cities Reviews in 16 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 14 May 2012

On March 6th I reserved 2 nights at the GLMM rate ($89.99 per night with free breakfast) for myself and my daughter for Mothers Day weekend. This was the 5th time we have stayed here in the past 7 years for this convention and its always been fantastic. The Sunday before we left I found out my bank card was... More

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Michael Bongiovanni, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review
25 May 2012

Thank you for choosing the Hilton Garden Inn Detroit Novi. It is nice to know that you have chosen to stay with us since our opening in 2008. I understand that Ryan, Front Desk Supervisor, was able to address all concerns and compensate you for any difficulties you may have experienced. If your plans bring you back to Novi next... More

Novi, Michigan
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 29 March 2012

I have stayed here two times. Once for work and once for leisure. It's in a great location, it's clean, and well kept. The staff is very helpful and nice.

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Washington DC, District of Columbia
Contributor
16 reviews 16 reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 17 March 2012

Overall, a good hotel during my stay with only some minor noise issues. Pros - clean, spacious room; fast internet; walking distance to some stores and shops. Twelve Oaks Mall is less then a 5 minute drive. Easy highway access; sits back from 12 Mile Road. Cons - although the property sits back from 12 Mile Road, you can hear... More

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See 5 more reviews by dctraveler2011 for Novi
Michael Bongiovanni, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review
25 May 2012

Thank you for choosing the Hilton Garden Inn Novi last March. I am glad to hear that the front desk staff worked to rectify you concern with the noise. As a frequent traveler I hope you would understand that it can be challenging to control all noise from internal and external sources. We do offer rooms away from the highway... More

Traverse City, Michigan
Contributor
14 reviews 14 reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 14 March 2012

Recently I was traveling for Business in the Detroit area and stayed with the Hilton Garden Inn. Great Hotel very clean and well cared for. I spoke to the GM and shared that I thought that this property was very nice and you can tell that he really enjoyed being in the Hotel Industry. Pool could be a little warmer.

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Edmonton
Senior Contributor
26 reviews 26 reviews
Reviews in 15 cities Reviews in 15 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 14 March 2012

This place isn't much different than other Hilton's I've stayed at. The service is good, the rooms are clean and the staff is helpful. The breakfast was better than I had anticipated. Fresh omelettes every morning and the selection of cereal and other items was very good. The fitness room wasn't too bad either. It had a couple treadmills, an... More

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See 3 more reviews by BobbyDij for Novi
Kinde, MI
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 12 March 2012

I was a bit leery of staying here with some negative reviews i saw about this place. However this place was great the customer service was great the whole place great. I think that Jeri and Abby Gale were great very helpful and bent over backwards to help me out. I would come here again.

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Berlin, Germany
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 7 March 2012
1
person found this review helpful

I am staying for the second time in this hotel. Like the last time my entire body was itching after the first night and throughout the whole day. I did not pay too much attention to that at first. Then by coincidence I found 2 other guests with the same problem. We suspected the chemicals in the detergent for the... More

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Michael Bongiovanni, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review
25 May 2012

Thank you for choosing the Hilton Garden Inn Novi last March. I apologize for the lack of compassion that the individual showed regarding your concern. The comfort of our guest during their stay is extremely important and takes top priority. Since your stay the hotel has installed a new laundry system that requires fewer chemicals to clean our linens. Although... More

Ohio
Senior Contributor
22 reviews 22 reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 22 February 2012
1
person found this review helpful

We have stayed in this hotel several times. The staff is super friendly and helpful from check in people to the restaurant staff. The rooms are clean and spacious. The beds are the adjustable kind so you have to find your comfort level. There are many amenities... fitness center and pool, business center, small food pantry and sundry items, free... More

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Orlando, Florida
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 15 December 2011

The hotel was clean and well run and the restaurant food was very good. The most impressive thing was that every single employee was friendly, helpful, and professional - great hotel! It's also right across the street from an upscale mall.

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michigan
Top Contributor
63 reviews 63 reviews
Reviews in 30 cities Reviews in 30 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 11 December 2011

I have stayed at this hotel a few times over the past couple of years for business purposes. The hotel is closeby Twelve Oaks Mall. During this past stay I had a bad experience with housekeeping - they left a used wash cloth from the previous guest in my shower. This did not sit well with me at all and... More

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See 3 more reviews by hobiecatsailor for Novi

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Additional Information about Hilton Garden Inn Detroit/Novi

  • Hilton Garden Inn Novi
Address: 27355 Cabaret Drive, Novi, MI 48377
Price range (per night):* 102 AUD - 180 AUD

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Hilton Garden Inn Detroit/Novi
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