Overall the stay was good, the staff was nice and the restaurant was great but unfortunately the morning after I checked out out my legs started itching and when I got home to Houston and undressed I noticed about 10 little bites all over me, I'm pretty sure it is bed bugs so I called the hotel and spoke to... More

i travel over 200 days per year, and i must say that this was a great hotel. The staff from check in, to the restaurant/bar staff were all very nice. Besides that, the rooms are very clean, nice and updated. The food at the restaurant was excellent & it was not your normal hotel bar and grill. I was there... More

Everything was clean and all of the staff was very friendly. They went out of their way to make sure your stay was a good one. Rooms were all maintained well and the lobby was well done. The food at the restraunt was excellent as well as their selection of draft beers.The fitness center is small with limited equipment, which... More

I stayed at this hotel several years ago, prior to the renovation, and decided to never return. It was drab, dingy, and almost depressing. However, due to being a Priority Club member (I am also a Hilton and Marriott point collector, but find the Holiday Inn program is the best in terms of getting reqard nights) I decided to try... More

We've stayed here before with minimal trouble, but not overly thrilled. We decided to give it another try. The first night was fine, although we asked for a cot and there was absolutely no way the cot would fit in the room. We had to sort of stick the cot mattress between the two beds. The next morning the pool... More

We stayed here one night for our son's hockey tournament at a nearby rink. The hotel was nice, clean, good restaurant, rooms were typical of a Holiday Inn. In general, it is a nice hotel. Pool area is a very attractive draw for families with children. Because we were staying with a hockey team, and several other teams were staying... More

I travel for work frequently and always very much enjoy my stay at this hotel. As soon as I walk in the front door, the front desk staff always greets me warmly, and I am checked into my room with a smile. What I love is that I am treated like I am the most important customer -As a priority... More

I have been traveling to Kalamazoo for business the last 3 years and the Holiday Inn West has become my hotel of choice. The front desk, housekeepers, maintenance, and restaurant staff go out of their way to make each stay comfortable. Whenever there are issues the staff goes out of their way to resolve it. This staff has set the... More

I have had many issues with Holiday Inn in the past. This was my first stay in over two years due to an issue in Indiana. We brought our kids to a poolside room for the day before NYE (12/30-12/31). We expected it to be loud, dirty, and rude service due to the holiday. Right from the check-in, I could... More