Our stay was for business, the room was clean and very comfortable. I wish all the rooms had microwave and refrigerators. My only complaint is after being allowed to have an extension on check out, housekeeping constantly knocked on my door at 9.30am. And on top of that a lady kept yelling laundry loudly up and down the hall. My...
More
Thank you for taking the time to provide this feedback. As the General Manager at this property I take full responsibility to ensure that this does not happen again in the future. I have shared this review with staff and we, as a whole, would like to sincerely apologize for the inconvenience posed during your stay.
Once again, Thank you...
More
Service was excellent and rooms were clean. Issues were the beds were very lumpy and the hotel was next to the highway. I was here on cinco de mayo for a bowling tournament and I didn't get much sleep. If you want sleep lay on the floor with earplugs because it's loud and the beds are terrible
Thank you for taking the time to share your thoughts. As you have already stated, this hotel is located next to the highway. However, we do have half of our rooms with windows facing our parking lot which is much less noisy. We understand how you feel about your recent stay and would kindly like to suggest that a request...
More
Upon entering, the hotel had automatic sliding doors, thank you. I take this for granted until I mistakenly stay at a place with regular doors that slam on your luggage as you try to quickly scoot out the door. All of the staff I encountered were friendly and professional. The hotel was very clean as was my room too. There...
More
Thank you for taking the time to write a review on our hotel. Getting great feedback from our guests helps in so many ways. I am very glad to hear that the staff made a nice impression. They all sincerely care about our guests and it is comments like this that make it all worth while and rewarding. I am...
More
The hotel staff is great! Very efficient and friendly. The hotel is nicely maintained and the Internet is super! I had seven wireless Internet options from which to choose. All of them showed a reasonable signal on my iPad! I have never had that before. The room was very clean. Breakfast was up to HI Express standards. The server was...
More
Thank you for taking the time to review the Holiday Inn Express of Kalamazoo! I greatly appreciate the constructive feedback and will be making steps towards efficiently taking care of the suggestions provided.
We look forward to accommodating you in the future!
More
this was my 2nd stay. what brought me back was the front staff desk person jennifer !! the 2nd time was the front staff desk person abby !! karissa you have 2 very good representatives of your Holiday Inn :) these ladies especially will bring me back many more times with their customer service skills and the rest of the...
More
The internet at this place rocks! I was able to get download speeds of up to 1MB/s, just like I get at home! Truly outstanding. Anywho, the rest of the place was great, room was clean and comfortable. The only reason I did not give this 5 stars is because the bed was lumpy.
Thank you for contributing your opinion about the Holiday Inn Express & Suites of Kalamazoo on TripAdvisor. We are very proud of our internet connection. In order to provide the best connection for every guest, we have 6 different access points through out our building. One access point on each end of the hall on each floor. You dont find...
More
I live in Chicago and travel to Michigan to see my dad who has cancer. It is imperative to have a comfortable place to stay, especially since I hate not being in my own bed probably more than the average person. Let me name the perfect things at this hotel: the staff, the room, the cleanliness, the smoke-free status, the...
More
Thank you for taking the time to boast about us on TripAdvisor! I sincerely appreciate the time you spent reviewing the hotel and all the kind comments you shared. The outlook you had on your stay is exactly what we pride ourselves in.
I understand there are a lot of other choices for accommodation in Kalamazoo and especially appreciate that...
More
As with other hotels in the HI Express chain, this hotel is not fancy but was very clean and comfortable. The front desk staff was very friendly. There was plenty of the breakfast foods and it was very good. The internet worked well and the location is perfect for those passing through - right off of the highway.
Thank you for the kind review. We pride ourselves in treating every guest like family by greeting them with a warm smile as soon as they arrive to making sure everything is perfect during their stay and wishing them a fond fairwell upon their departure.
We look forward to accommodating you in the future!
More
We stay at HIE's because we have come to enjoy their consistent commitment to quality. Every hotel seems nearly identical in a comforting way. My children thought we were on the way to florida. They look that alike. The HIE in K-zoo was no surprise. The staff was friendly and very helpful. Checking in was painless. When asked for a...
More
Thank you so much for taking time out of your busy schedule to share your experience at the Holiday Inn Express of Kalamazoo! We greatly appreciate your feedback and have noted the areas where we can improve. As part of the Holiday Inn Brand we strive to create a consistent and memorable experience for every guest.
I am very happy...
More
This is probably the nicest hotel I have been to in a long time. I was in town for work and will be staying here again if I come to town. The cleaning staff was tremendous and the desk lady Angel is the nicest person you will ever meet. She was busy every time I seen her which would make...
More
Thank you so much for taking the time to comment on how wonderful the staff is. We take pride in going above and beyond to create a legendary experience for all of our guest. We look forward to accommodating you in the future.
More
If you own or manage Holiday Inn Express Kalamazoo, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
51 Reviews
83 Reviews
100 Reviews
