I was a bit leary about staying here due to some of the reviews, but was very pleasntly surprised at the accommodations. It's pretty much what you would get at most Quality Inns across the country. The room was a bit dated, but clean and everything worked. The separate heating unit built into the wall worked well, and though not... More

We used to stay here when it was amerihost inn and it was fine. Now it is not. The fan made a loud clicking noise so sleep was hard. Bed was comfortable but had 4 baby pillows for a king size bed. Sink faucet had no knob so had to turn the little pin by hand. Breakfast at 7:00 was... More

Our daughter is on a traveling sports team, and this hotel was booked for the team to stay at. I looked at reviews and pictures on line and was very hesitant, so I called the hotel to ask how old the property was or if it had been recently renovated. The person I talked to had no idea. Upon arrival... More

This is the worst hotel I have ever stayed at... No hot water for 3 days, no AC in hallways, wall paper falling off walls, moth eaten curtains you could see straight through. I contacted Choice Hotels with no response, they should be ashamed of letting this franchise stay in business. If you have a wedding at Pinnacle, don't stay... More

Stayed in July 2011. This was the 2nd time we tried this hotel in one year. First time was terrible, but chalked it up to a one time thing. 2nd time was just as bad. Assigned room at check-in strongly smelled of smoke, but they did allow us to change. Once in the new room, turned down sheets to find... More

My husband and I stayed here due to its close proximity to the reception hall for a wedding we were attending. I checked in and my room had the strongest smoke odor I've ever encountered in a hotel room. The AC was cranking so I hoped that would help lessen the smell by the time we would return from our... More

Manager was rude, No remote for TV,toilet handle broke,booked and paid for a suite and was given handicapped room. Pool heater was broke and the person on duty that night said the manager would give me a discount on my stay because pool was broke. The next morning on check out the manager said the pool was not broke the... More

I stayed here while doing a quick overnight solo trip to the Grand Rapids area. I just needed a very basic place to sleep for the night and nothing else, that didn't cost over $80 a night. This hotel fit the bill perfectly. The good: + Location is really nice. Just off I-196 on the west side of Grand Rapids... More

One night stay 3/31/11. Convenient location, clean room, nice beds, helpful staff. Free breakfast OK. Walls must be really thin or poorly insulated - phone conversations and television from room next door mage it hard to get to sleep. More