This very contemporary and "green" hotel has a great location, nice bar and very good rooftop restaurant. The front desk staff, on the other hand was non helpful and seemed to not want to be bothered. No mention was made that a continental breakfast was provided (we discovered that on our own) and that, despite having a parking lot it...
More
Contemporary hotel is one block away from quaint downtown Holland, walking distance from shops and restaurants. Rooms were clean and unique, however you could hear everything. Plumbing was extremely loud, every flush, shower and sink usage was heard. argh. Our room was by a busy street and traffic noise was prominent. We were with a group and many stayed on...
More
Dear Gregsfinds,
I want to apologize, it doesn’t sound like you had the best experience here at CityFlats Hotel - Holland. We take great pride in our staff and facility, but unfortunately we didn’t provide you and your guests the service that we are so proud of.
Please do contact me directly to further discuss the situation at your leisure,...
More
This is a nice hotel but it is not all that. It is cold and not cozy hip in an Ikea kind of way but nothing really smashing like a fine European or even American hip hotel. The floors are cork and cold, the showers are big but have to lowest water pressure I have ever encountered. The beds are...
More
Dear GianCarloBoromeo,
I want to apologize for the overall experience that you had on your most recent stay. We appreciate your feedback regarding the rooms and the hotel in general, as it helps us to improve. We take great pride in our staff and facility, but we clearly didn’t live up to those standards.
Please do contact me directly to...
More
First of all, I am amazed that this type of property exists in Holland Michigan...it's about time!!! The location can't be beat, as it is right downtown and convenient to everything. Check in was smooth and efficient, with the friendliness I have come to expect from Holland. The room itself was very different from your normal hotel room...very modern and...
More
Dear S A,
Thank you for your kind remarks! I will pass along to our staff your comments, we appreciate it. We also appreciate your thoughts and feedback regarding the rooms, it helps us to improve for your future stays. We are glad that your visit to Holland was enjoyable, we hope that you had the chance to experience everything...
More
This hotel has it all: great location, cozy & unique rooms, excellent fitness center and a lobby bar with cold adult beverages.
More
Dear PonchoPondPal,
Thank you for your kind remarks ! We appreiciate you staying and dining here in lovely downtown Holland! ! I will pass along to our staff your comments, we all appreciate it!
If you get a chance to visit the Grand Rapids area, please check ou our new facility in the heart of downtown.
Stuart VerHoef
General Manager
More
Great place to stay downtown. I did occur a problem upon checking in. Was there for a wedding and had changed my reservation to a junior suite instead of a regular room due to the fact that only the suites have bath tubs. Unfortunately, I was told that my reservation had never been updated in the system though I had...
More
Dear Krimmy17,
I want to personally apologize for the mishap with the room reservation. We appreciate your thoughts and feedback regarding the rooms and the downtown Holland area. We hope that we can make it up to you on your next visit, please do contact me directly to further discuss the situation at your leisure, my number is 616.796.2102.
Thanks...
More
Entering this hotel feels like you've very fortunately wandered into an alternate universe. Decor is gorgeous - minimal but warm, mid-century modern but very current. Attention to green details just makes you appreciate even more the aesthetic achievements this hotel has been able to accomplish. Each room is different, so no "cookie-cutter" feel here! Michigan-made bed was amazingly comfortable -...
More
Dear siouxbdoo,
Thank you for your kind remarks! I will pass them along to our staff your comments, we appreciate it. We take great pride in being one of the only Gold LEED certified hotels in the Midwest. The next time that you are here, please check out the resturant to complete the CityFlats experience, you wont be disappointed !...
More
This is a great place to stay In Holland. It is right downtown, near all the shops & restaurants. It is not huge but big enough to have all the amenities you need. Unless you need a pool-there is no pool. However, there is a great bar that has a fun happy hour on weekdays. Also, a coffee shop in...
More
Dear JanaChicago,
Thank you for your kind remarks! I will pass along to our staff your comments, we appreciate it. We appreciate you taking the time to tell us both the things that we need to consider and the thigns that you enjoyed in the room. It sounds like you got to enjoy the room and the hotel to the...
More
Stayed at CityFlats Holland looking for a romantic night away. This was the perfect choice! Walked to 8th street in 2 minutes to find plenty of dining options. We did not eat/drink at the hotel restaurant/lounge, but when we arrived Friday night the place was hoppin. We stayed in a junior suite, chosen for the oversized soaking tub perfect for...
More
Dear MSUallum1999,
Thank you for your kind remarks! I will pass along to our staff your comments, we appreciate it. We take great pride in being one of the only Gold LEED certified hotels in the Midwest. It sounds like you had chance to really experience all of what the hotel has to offer. Next time you'll to try the...
More
My great experience started before I got to the CityFlats Hotel. I shot a quick email off with a question and I received a response within 20 minutes. Situated right downtown, it's location is very convenient and you can walk to everything in the downtown area. My room had a very unique layout with an excellent use of space. One...
More
Dear swaynewilson,
Thank you for your kind remarks! We take great pride in being one of the only Gold LEED certified hotels in the Midwest. The hotel proves that you don’t have sacrifice style and comfort, all the while, doing our part for the environment.
We are equally as pleased that you got a chance to enjoy downtown Holland. Holland...
More
If you own or manage CityFlats Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
71 Reviews
78 Reviews
97 Reviews
