1. Room need to be completed on updates.
2. Breakfast needs improvement. Worst than any greasy spoon.
3. Keep common areas clean.
4. Service Staff need hospitality training.
More
- Grand Rapids Sleep Inn
- Sleep Inn Grand Rapids

1. Room need to be completed on updates.
2. Breakfast needs improvement. Worst than any greasy spoon.
3. Keep common areas clean.
4. Service Staff need hospitality training.
More
First we'd like to thank you for your stay and feedback. We would like to apologize if our hotel didn't live up to the standards expected of us.
In regards to the comments, yes our room updates do need to be completed and we expect the new furniture to arrive and be installed by the end of May.
We are...
More
This is my second stay here and I'm giving it a higher rating this time because I might have been a little harsh in my last review. The room we had this time around was more modern and up-to-date (no ugly bed spread or old tube t.v.). I appreciate the fact that they only charge pet owners a $10 cleaning...
More
We would like to thank you for allowing us a second chance to make a first impression. As you noticed we are in the process of updating all of our guest rooms with new bedding and furniture to create a more up to date look. We would also like to thank you for expressing your concerns. We do have a...
More
Hotel was nice, clean, pool was clean. I really like the showers in the Sleep Inn's. Bed was good, A/C, heater no issues. Overall a good time. Woke up too late for breakfast. Carpets in stairwells should be cleaned. Rooms are a little small for 4 people but adequate. A little hard to find off of the highway, need to...
More
We would like to thank you for sharing your experience, and are happy that you enjoyed your time with us. We really appreciate the feedback as it allows us to continually improve upon the guest experience from the guest perspective. In regards to our location, we prefer to think of that in a positive light in that our guests do...
More
Our family ended up here unexpectedly after the Quality Inn Terrace Court across the street turned out to be a disaster. The clerk checked us into a room and immediately went up to be sure that we had a crib in our room. The hotel felt fairly new and was well arranged and clean. The guest rooms were a bit...
More
There are numerous midscale hotels in the area but this one by far is the best. I checked out seven of them for my long-term stay. I will leave seperate comments.
As for food, the breakfast is good, the dinner Monday-Thursday has a great variety, and coffee is always available 24/7. On Mondays-Thursdays there are also fresh cookies and popcorn....
More
There are many inns/motels around airports and Grand Rapids is no exception. This one is clean, new, very friendly and helpful staff, and has a good rate. By the way one might want to bargain or push a little on the rate as some of the discounts are quite good. The included breakfast was good, if not a great culinary...
More
Thank you so much for your positive review of our hotel! On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of praise.
Given the very nature of the hotel business, the hours are long and demanding.
Day or night, good service depends upon people willing to give...
More
We stayed here on our 2nd night in Grand Rapids. It was SO CLEAN!!!!! Rooms were a little small, however, you get a mini fridge and a microwave in your room. Which made it SO nice when having to heat up baby food for my infant. (IF COMPARING THIS with the QUALITY INN on 28th Street, STAY HERE that place...
More
The over all facility was clean. Rooms were small. The pool area was rated 40 capacity, but would be very cramped and uncomfortable if that many people were in there. On the bright side the water was clean and not overly clorinated. Pillows were very soft if like soft pillows. Everyone was respectful and relatively quiet.
More
Was very happy with this hotel. They really go all out for there guests. I will go back
More
Our room smelled fresh and was very clean. It had nice furnishings with a recliner. The mattress was very comfortable. Quiet location and nice ladies in the office. Great breakfast selection too. What more could you want?
More
If you own or manage Sleep Inn & Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.