The best part of this Hotel is the staff, Anna, Kristen and Sandy are the greatest. Very personable girls and very helpful. The rooms were clean. The only thing we did not like was that the jacuzzi in the pool area did not work. It was hot but the jets did not work and that is the reason for a...
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We appreciate you taking the time to review our hotel. We have completed many renovations and will improve the aesthetics in the pool area as well. As always, our intent and focus is to ensure guests have a pleasant stay at an affordable price. Thank you for your feedback.
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Great Stay/Great Staff, Sandi the Manager was very helpful with directing me around your town and with all the different dining options..the hotel was clean i will be back..
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Thank you for the candid feedback. We are glad you enjoyed your stay and welcome you to come and visit again!
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Staff was nice. Location in the country was what I expected. Price was reasonable. But the place is louder than an open-window room in Times Square. Doors slamming. Floors pounding under feet. I'm not sure what was going on in housekeeping at 1 a.m. But things did settle between about 2:30 a.m. and 5 a.m. No wonder everyone was grumpy...
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The management team appreciates your candid feedback and we strive to ensure guests are satisfied as this remains our priority. We offer significant value with many amenities at an affordable price. It is unfortunate that you did not enjoy your stay as we receive many compliments. Perhaps you will stay again and have a different more positive experience. Thank you...
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I learned a 137.00 dollar lesson....whenever you hotwire ..this hotel sticks you in a handicap room with a bed alittle bigger than a twin size , the room smells (like mold) the bathroom is dirty...the hotwire people don not care about making their customers happy...couldn't stay in this flea bag hotel.....save your money...drive down the road to a clean hotel...and...
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Patricia - it is unfortunate you did not enjoy your stay with us. Bookings made through Hotwire cannot be altered by the front desk associates which is why we encourage all guests to book directly through the Baymont Inn brand website for the best rate. We tried to accomodate a different room for you but we were sold out for...
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We spent one night at this motel, traveling to the lakefront towns. All the motels in the lakefront towns were either booked or exorbitantly priced, so stayed here. A bit out of the way, but the room was quite nice. We had a whirlpool suite that was spacious, clean and very comfortable, bed was quite comfortable. The pool area is...
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Thank you for the reply. We have recently made numerous upgrades and improvements throughout the hotel premises including a new bedding package. Glad you liked it and we hope to have you back soon.
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I'll start by saying the front desk staff was super and the pool was fun. My daughter had some sort of eye reaction to the chemicals they use, and that is probably not their fault. Everything else was pretty bad. Arrived late and walking into the room, the smoke detector was going off and the room smelled like someone had...
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It is unfortunate that you did not encounter a pleasant stay at our hotel as we would really appreciate another opportunity to earn your business. Our rooms undergo thorough inspection and the housekeeping staff is experienced and trained to ensure rooms are very clean. We apologize if this was not the case. Thank you!
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We reserved several rooms as we had a famiy gathering in SW Michigan.
The services from the front desk were very accomodating. No Smoking
in the State of Michigan. Altho-we did smell cigarettes on occasion and found
the employees smoking inside and outside the front door which was not a pleasant
thing. The owner of this hotel happened to pay...
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Thank you for staying with us and we look forward to continuing to provide your lodging needs in SW Michigan in the future.
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We enjoyed the stay, however, the location is very remote. We didn't know pets were allowed and a dog barked every time someone passes the room. There should have been a seperate area for guest who were staying without pets. The breakfast was fine and the pools very warm.
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We truly apologize that you were unable to fully enjoy your stay because of the dog's bark. Pets are allowed per the policy with Baymont Inns hotel brand. We look forward to having you stay at your lodge again. Thank you!
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Beds were comfortable and trendy. Pillows were fluffy and the bedspread was down-like. Loved the white bedding. Pool and hot tub were warm. Pool inside edge needs some scrubbing, but other than that things were great.
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We appreciate your honest guest feedback and look forward to accomodating your lodging needs in the future. We have updated our bedding package and offer great value for our guests. Thank you for your continued business!
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This was a neat and tidy hotel inside and out. My husband I stayed in the Executive Suite for a Christmas getaway. I was shocked at how large the room was and how classy it looked.(See Pictures) It definitely has been remodeled since the photo was taken that is on their website. I interacted with 3 different employees when making...
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We are very glad that you enjoyed your stay in our one of a kind 2 person jacuzzi suite with a balcony overlooking the indoor heated pool and spa. We do our best to maintain a clean facility that resonates well with our repeat guests. Thank you for your business and candid feedback, and we hope to accomodate you again!...
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