I have stayed here one time before and I really like it. I send all of my out town business partners here when they are in town. The staff is great and everyone enjoys the nice rooms! More

Took my family to my hometown for my niece's wedding last week. I made reservation three months ahead of time and received no email confirmation but was charged a deposit for the room. When I called on the way to the hotel that morning, they had no record of my reservation and actually booked me for Feb 19th instead of... More

Birmingham is a charming town. Best time to visit is Spring or late Summer/early autumn. Great shopping, good restaurants, safe, pedestrian friendly. The Townsend is as good as it gets. Terrific bar/lounge, great restaurant, terrific service. More

I have been staying at this gem of a hotel for nearly 20 years. It has always delivered a very high standard in all areas. Every member of the staff is completely focused on you and your stay. Yes it is pricey. However should you be able to see fit to know that the price is worth every penny this... More

Beautiful hotel with 5 star quality and service is always consistent. I stay here primarily for business meetings but could see it being a lovely weekend getaway with my husband. I checked in and they didn't have a room in my category ready so was upgraded to a beautiful suite with small balcony. It was spacious with a couch and... More

Overall, the hotel is quite nice. Rooms are large and clean. Restaurant was fine. But my room (and several rooms around it) on the second floor were right above the garage, with its motorized garage door that opened and closed as cars drove in and out. There was heavy traffic on a weekday until about 12:30 at night. It started... More

For holidays, special events, and so forth, when we cannot accommodate friends and family at our own address, we always recommend they stay here. The rooms are all nicely kept, comfortable, and reasonably priced considering the amenities and services. We also enjoy their restaurant, and from time to time enjoy drinks at their cozy bar. More

I called about a problem with the hotel and asked for the General Manager. I was transfered to his office, his assitant answered. I told her I would like to speak with the GM and 'no one else' and guess what......6 hours later a manager of a department called. It took 6 hours for anyone to call me then I... More

European charm and elegance as others have noted. Staff is fantastic - everywhere - 5 star treatment from everyone. I was there for 10 days, so I should know. Lots of stuff within walking distance. Bedding is top-shelf. Food is outstanding. Room service will make you anything from the Rugby Grill, but they don't have the Rugby Grill menu in... More