My husband and I stayed at the hotel 05/2012 and received great staff service and breakfast. When we got to the room I checked the matresses' for bed bugs and did not see any. However, I found out later that bed bugs can be in wallpaper and of course carpet. We stayed in room 126 which had two queen beds,...
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I'm not giving it 5 stars because it's fancy but for the comfort and cleanliness. The hotel rooms are basic but with comfortable beds, pillows, clean, and everything you need. I like the fact the blanket is sandwiched between two clean sheets. No tacky bedspread. Cable and internet access.
The breakfast was really good. A variety to choose from. They...
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Dear Guest,
On behalf of our hotel staff, I am writing to let you know how delighted we were
to receive your kind words of praise regarding our hotel and your visits with us.
Given the very nature of the hotel business, the hours are long and demanding.
Day or night, good service depends upon people willing to give their...
More
Stayed one night, while shopping at the outlet mall. We were in the "Pet Friendly" building. The room was very clean and smelled great. We had a second floor with two queen beds. The beds were very comfortable, with nice pillows. The carpet and the bedding looked brand new. The staff was friendly. The breakfast was just okay. The milk...
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Dear Guest:
On behalf of our hotel staff, I am writing to let you know how delighted we were
to receive your kind words of praise regarding your room and our staff.
Given the very nature of the hotel business, the hours are long and demanding.
Day or night, good service depends upon people willing to give their very
best...
More
Had a nice stay at this hotel while shopping in Birch Run. The main building is very nice and the staff is very friendly and helpful. The pool and hot tub were clean and warm. Our rooms were in on the second level of the outer building and were clean enough. The beds were a little saggy but comfortable enough....
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Dear Guest,
I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.
Again, I want to thank you for taking the time to share your concerns...
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Marketed as a fireplace suite (w/ fireplace & in-room jacuzzi) but...the fireplace wasn't really a functioning (gas/wood) fireplace - it was electric. It only gave the appearance of minimal flames - there was no flexibility in flame appearance and absolutely no heat was provided by it. Call me crazy but isn't warmth part of the appeal of a fireplace.
The...
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Dear Guest,
Thank you for your comments concerning your stay at the Best Western of Birch Run/Frankenmuth. I appreciate you taking the time to share those with us and hope that you will accept our apologies for any inconvenience. I am disappointed we failed to give you the fine service and consideration we strive for with all our guests –...
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Love to shop in Birch Run and Frankenmuth, and when we go, this BW, which has grown from a little family hotel is always our home base! Besides the absolutely awesome deals at the mall, going here feels like going back to a familiar comfy family cottage. This time we noticed some improvements made since last summer. Our fav room,...
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Reviewed 23 August 2011
Dear Guest,
On behalf of our hotel staff, I am writing to let you know how delighted we were
to receive your kind words of praise regarding our hotel and your visits with us.
Given the very nature of the hotel business, the hours are long and demanding.
Day or night, good service depends upon people willing to give their...
More
Booked a 2-day event here for my business in late March 2012. The property is easy to find, right off the highway, and very close to Birch Run shopping.
We showed up at 4pm on the first day to setup for an event that started at 6pm. The room was not ready, and the person in charge of setup had...
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Dear Guest,
I'm concerned about the issues you experienced at our
hotel during your recent visit. I'm writing to thank you for taking the time to
bring this matter to my attention.
We accommodate many guests each evening, and we strive to make their stay
a satisfying one. The principal goal of our hotel is to provide dependable service
to...
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We were on the road late and just needed a place to stay for the night. Found BW on Priceline and was pleasantly surprised at the friendly check in, late serving hours, and more than adequate breakfast. Cook on duty prepared us an awesome meal and came out to check on us several times after 9:30 p.m. 4 star treatment...
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On behalf of our hotel staff, I am writing to let you know how delighted we were
to receive your kind words of praise for our property.
Given the very nature of the hotel business, the hours are long and demanding.
Day or night, good service depends upon people willing to give their very
best at all times. That's why...
More
I rated this hotel based on its 2 star rating. I think it was a very good value. Even the bad review (which was based mostly on bad patrons) stated very positive things about the hotel. The location is very good for the tourist and shopper.
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Gear Guest,
Thank you for your kind comments regarding our property. I am grateful that you took the time to let us know of your satisfaction. We appreciate your patronage and hope you will stay with us at the Best Western of Birch Run/ Frankenmuth the next time you are in the area. We look forward to your return.
Sincerely,...
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We had a lovely holiday when we took our grandson away for the March Break. We were treated like we were members of their family by the staff. Michelle the Owner is super friendly. Enough cannot be said about Doreen who runs the breakfast, the bar at night and also the restaurant. She is wonderful. Think about it! Go there...
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Gear Guest,
Thank you for the taking the time out of your busy schedule to write such a complimentary review. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. We appreciate your patronage and hope to see you again next year! We look forward to your return!
Sincerely,...
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65 Reviews
66 Reviews
