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Hotel Worcester

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Hotel Worcester

2.5 of 5
110 Summer Street, Worcester, MA 01608
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Hotel Worcester
35 traveller photos
Ranked #5 of 7 hotels in Worcester
3.5 of 5 stars 23 Reviews
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23 reviews from our community

    Trip type
Traveller rating
    6
    10
    2
    3
    2
Date Rating
Hingham, MA
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Hey, it's downtown Worcester, not Paris...”
3 of 5 stars Reviewed 16 May 2013

Went to see Soundgarden last night. rather than drive 1 1/2 hours home at 11:30 p.m., we decided to spend the night in Room #506 at the Worcester. Overall, a solid choice. Room was clean, bed was good, hotel and area was quiet. The sink was missing any stopper so be careful with jewelry. Complaint? The A/C! It did a... More

Was this review helpful? Yes
Jonathan B, General Manager at Hotel Worcester, responded to this review
20 May 2013

Thank you for taking the time to write about your recent experience at the Hotel Worcester. We appreciate your compliments about the cleanliness and the comfort of the bed. Please note that the sink stopper has been replaced in this room, and the AC will be checked for its performance. I apologize that it resulted in a loss of rest.... More

Jacksonville, FL
Top Contributor
65 reviews 65 reviews
54 hotel reviews
Reviews in 41 cities Reviews in 41 cities
59 helpful votes 59 helpful votes
“Room service should be everyday”
4 of 5 stars Reviewed 3 May 2013 via mobile

This hotel underscores the reason I don't like independent hotels. No room cleaning during my stay. The hotel is OK if you need to be there and has a very good staff. But call me picky I am used to my being cleaned everyday at hotel and home. Breakfast was ok, but I decided to walk next door to Starbucks... More

Was this review helpful? Yes
Jonathan B, General Manager at Hotel Worcester, responded to this review
20 May 2013

Thank you for taking the time to share your experience during your recent stay with us at the Hotel Worcester. My sincere apology. We do provide daily housekeeping service. It is unfortunate that you did not receive the service that you expected during your recent stay. It is never our intention to disappoint a valued guest such as yourself. I... More

Medford, Oregon
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Staff need some serious attitude adjustments...”
1 of 5 stars Reviewed 16 April 2013

Great believer that a good attitude from staff can make the difference to most establishments / businesses.... Think this hotel really needs to work on their staff attitude... As I was likely to be arriving before their advertised check in time I had rung the previous day to see if an early check in would be possible... "We aren't sold... More

Was this review helpful? Yes 2
Jonathan B, General Manager at Hotel Worcester, responded to this review
17 April 2013

Thank you for your feedback about your recent stay. We apologize that we failed to meet your expectations during your recent visit to The Hotel Worcester. We too feel that staff attitude should be nothing short of exceptional, and this is something of serious concern which we will address. I'm sorry that there was a mix-up with the availability of... More

Henrietta, New York
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Unsafe”
1 of 5 stars Reviewed 13 April 2013

Bathrooms have no ventilation, so rooms stink. Our friends had uninvited guests that tried to break their door down; the hotel desk said they had no security and wouldn't do anything about it! Our room was located next to the breakfast nook,and the room's door was not flush to the ground, so we heard each and every word out in... More

Was this review helpful? Yes 1
Jonathan B, General Manager at Hotel Worcester, responded to this review
15 April 2013

We appreciate the feedback about your recent visit to the hotel. We are disappointed to hear that we failed to provide you the highest level of guest satisfaction possible. Your review mentions some very serious concerns which I would like to have an opportunity to discuss with you. Please feel free to contact me at 508-757-0400. It is unfortunate that... More

Belgrade, Serbia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Nice surprise”
4 of 5 stars Reviewed 8 April 2013

The hotel is in the center of the town and close to DCU Center. Right behind the hotel are Starbucks and 99 Restaurant. The room and bathroom were clean and nice. Breakfast was included and it wasn't fancy but it was quite ok. Staff was polite. Overall it was nice play to stay over the weekend and I would go... More

Was this review helpful? Yes 1
Jonathan B, General Manager at Hotel Worcester, responded to this review
11 April 2013

Thank you for you recent visit visit to the Hotel Worcester. We really appreciate you taking the time to share your experience. We are delighted to hear that you enjoyed several aspects of your stay including our proximity to the DCU center as well as our friendly staff. We hope you will return as we continue to renovate the propertyl... More

Albany, New York
1 review
“group trip”
5 of 5 stars Reviewed 14 March 2013

Had a large hogh school group that stayed at Hotel Worcester in March 2013. Very happy with all aspects of our stay. Staff was especially accomindating, even with the 24" of snow we received while in Worcester. Convient loaction, nice clean rooms, good breakfast area with sufficient selections and a fair price. Would stay here agin.

Was this review helpful? Yes
Jonathan B, General Manager at Hotel Worcester, responded to this review
16 March 2013

We thank you for your feedback about your recent visit to The Hotel Worcester. The staff and I are thrilled to hear that the hotel met your expectations. The snow we received during your stay accumulated to much more than was anticipated. We are happy to hear that you were satisfied with our efforts to keep the hotel parking lot... More

1 review
2 helpful votes 2 helpful votes
“great stay”
4 of 5 stars Reviewed 7 March 2013 via mobile

My husband and I stayed at this hotel for an event at W.P.I where my son attends college. The stay was great the hotel itself my need a little work . The beds were comfortable and clean. The morning staff was very friendly and very attentive to our needs which helped us out ALOT. The complimentry b.f has selective items... More

Was this review helpful? Yes 2
Jonathan B, General Manager at Hotel Worcester, responded to this review
9 March 2013

Thank you very much for your positive feedback about your recent visit to the Hotel Worcester. We are delighted to hear that you enjoyed your visit and our service met your expectations. Just so you are aware, our hotel is about to undergo a major renovation which will transform the property into a Holiday Inn Express later this year. Thank... More

1 review
“Never Again!!!”
2 of 5 stars Reviewed 4 March 2013 via mobile

I stayed at the Hotel Worcester this past February, and never plan on returning. They tried to take advantage of me by making me pay a more expensive rate than was advertised. On top of that they double charged my credit card even though I was there for one night. When I became aware of the issue I called the... More

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Jonathan B, General Manager at Hotel Worcester, responded to this review
7 March 2013

Thank you for sharing your recent experience at the Hotel Worcester. I am so sorry that you experienced a billing discrepancy during you recent visit to the Hotel Worcester. We try diligently to avoid any billing errors. I do believe that we have corrected this for you as of this point. If you still feel you need to discuss this... More

Pennsylvania
Top Contributor
53 reviews 53 reviews
20 hotel reviews
Reviews in 29 cities Reviews in 29 cities
13 helpful votes 13 helpful votes
“Mixed signals”
4 of 5 stars Reviewed 4 March 2013

Once a Hampton Hotel, this lacks some of the spark of the original (even the logo is a little lame). However, we found it very clean and comfortable. No issues there. Bedding and towels are very nice, and the complimentary breakfast covers all the basics. We appreciate the serving area being on the second floor, away from the lobby. Our... More

Was this review helpful? Yes 1
Jonathan B, General Manager at Hotel Worcester, responded to this review
7 March 2013

Thank you for taking the time to share your experience. I am delighted to let you know that the name Hotel Worcester is temporary. We are in the final stages of planning for an extensive renovation in which the hotel will transform into the Holiday Inn Express Worcester. I am thrilled to hear you enjoyed the bedding and felt the... More

Charlotte, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Not bad at all”
4 of 5 stars Reviewed 31 January 2013

I stayed at Hotel worcester on a sunday night for an Interview the next day. The stay was much better than i expected for $100. Very good location. Lot of restaurants around, Worcester station is a 10 min walk. The staff there was very helpful. Since i was new to the place, they helped me with directions, places to eat... More

Was this review helpful? Yes
Jonathan B, General Manager at Hotel Worcester, responded to this review
7 March 2013

Thank you so much for taking the time to comment on your recent visit to the Hotel Worcester. I'm delighted to hear that you felt the hotel offered great value. I will be sure to share your feedback with the proper departments and would love for you to think of us again next time your travels bring you to Worcester.... More

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Additional Information about Hotel Worcester

Also Known As:
Hampton Inn Worcester Hotel Worcester
Hampton Inn Worcester Hotel
Hampton Inn Worcester
Worcester Hampton Inn
Address: 110 Summer Street, Worcester, MA 01608
Phone Number:
Region: United States > Massachusetts > Worcester
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #5 of 7 hotels in Worcester
Price range (per night): 145 AUD - 205 AUD
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Hotel Worcester
110 Summer Street
Worcester, MA 01608
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