Unsure where I would end for the day, I had not made hotel reservations. I came upon the HIE Westfield located right off of the Mass Pike, excellent location, easy on, easy off the PIKE. I walked into the lobby, greeted by a smile and a "good evening". The front desk agent had an available room, checked me into the...
More
Stayed at the local hotel simply from a break from my norm life with my 2 kids. Customer Service was great. The girls up front were very friendly. Since bringing my 2 toddlers along for a "pool" day. I realized there were NO microwaves, and no mini fridge in the room which was VERY Dissapointing considering a BRAND NEW hotel...
More
Dear Wilmaris H,
Thank you very much for your recent stay with us. We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details...
More
I have stayed at this hotel several times as I have family in the area. The hotel is very clean and the pool area is very nice and warm. I have never had a problem with the staff here and have been very happy with my stay.
Stayed for 5 nights over Christmas 2011 whilst visting friends in the area.
Very modern hotel and internal fittings however very thin walls. You can hear the people talk and snore in the room next door, that is talking not yelling.
Overall good value when include breakfast and free wi-fi and heated pool facilities.
Breakfast OK however fix the toaster...
More
The staff at this hotel is what makes it great, they are responsive, kind, and most of all fun. They made the whole experience enjoyable. It's always pleasant to go into a hotel and be welcomed, but to go into a hotel and automatically feel like family is a very unique experience. The hotel itself was very clean, the rooms...
More
Arrived to find that my confirmed reservation for two rooms (one king one double - upper floor - end room) was not shown that way and that only kings were available. The response was that nothing could be done but I could talk to the manager who would not be there for another two days and would I like his...
More
Arrived late. Night manager Brian got us a great deal. Room was spacious and comfortable. Complimentary hot breakfast among the best I've had on the road. A pleasant surprise tucked away in western Mass.
Holiday Inn Express Westfield is new but has some kinks to work out. I did not have wireless internet while I was there. I had to buy a cord and that still was slow. It ended up taking me 20 minutes to log in for work.
The rooms were big clean and new. Booked on hotel.com so the price was reasonable. Not much around for food options. Good stopover hotel.
we were victims of the horrible snow storm that hit the north east on October 29th. A tree hit our house and the whole region was without power. The hotel itself was dark for a day but on the 31st we were able to check in and honestly I don't know what we would have done without some heat for...
More
If you own or manage Holiday Inn Express Hotel & Suites Westfield, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
81 Reviews
5 Reviews
11 Reviews
