My wife and I were staying for one night and we chose the "nicer" $120 non-smoking room. When I checked in, the girl behind the counter was chatting with the people in front of me. They had finished checking in and were just chatting. Even though I was obviously waiting, she just kept talking to them about nothing important for... More

My bf and I stayed here for 2 nights while visiting friends in Western Mass. The good: The price was right. The bathroom was clean. There are well-placed drink machines to help quench you thirst. The room is equipped with a hair dryer, and I like that you can actually slide open a window for air. The bad: The walls... More

i come into west springfield a few times a year depending on whats going on. the econo lodge is a cheap stay with no frills. the staff is nice and the location is good. it might not be a ritz carlton but its fine.

This was an absolute dump. I have never stayed at a worse hotel. The staff was rude to begin my stay. Then the hallways were filthy. Upon entering my room, I found the TV could not get local stations due to satelite problems. When I went to call, I found I couldn't because my phone was broken. As were the... More

We were traveling up north Canada and I had made reservation online because of the cheap price. Room was quit old looking with no extra. Following morning, we went for breakfast, juice machine not working. I am sure they could have find some gallons of juice but it shows how much they care. If you are looking for smiling faces... More

In the online pictures the hotel looked lovely. Reality proved quite the opposite. The bathroom particularly was a shock. The paint was worn right through on the toilet seat and the enamel on the tub was worn right through to the fiberglass reenforcement. The tiles on the floor were cracked and broken and rose underfoot. In the bedroom, the spread... More

If it hadn't been 11 pm we would have gone to another hotel. The staff was very nice, but the rooms were old and marginally clean. Bed was hard. Walls thin. Parking lot was a little scary. It was the cheapest hotel we could find and we got what we paid for. We checked out the next morning and went... More

A last minute job brought me to the area without a hotel reservation. I have stayed at this Econo Lodge before so I thought I would try them again. I noticed a new face at the desk and a change in the lobby area, which lead me to believe there was new management. The tall young man at the desk... More

I stayed for a dog show. thank god they allow dog because half of the hotels do not allow pets. very friendly staff. satisfiying breakfast. very good location to big E. not bad at all for price we paid. rooms are not bad at all, they have everything we needed for couple night.