I had an issue with my reservation, and when I called the hotel the manager was in the background making comments. I found him to be very rude at the time and was hesitant about having to meet him. When we checked in he was a completely different person. All smiles, friendly, courteous, and helpful! I was with a large... More

We took a group of cheerleaders to a huge competition at six flags. We spent two nights at this hotel and it was worth every penny we paid for the rooms. We arrived late at the hotel and the staff had dinner waiting for us! What a bunch of nice people. The rooms were very clean and spacious. The staff... More

Again, management really step up with taking an older hotel and fixed it up to the most comfortable bed I usally don't get in hotels, as I travel quite often. The owner really goes out of the way to make his quest feel comfortable to all extents, and didn't want to forget new wide screen tv's with customer service oriented... More

I was here for the Home Show at the Big E and it was awesome. We never knew this place was here until they called us to book. It had everything we needed and more. Happy to see that they didn't charge extra for amenities like microwaves and refrigerators unlike the last place we stayed at. Nice rooms, amazing service,... More

We have seen every year some improvement in the room and in the service. They take good care of me and my wife. The large room is very good for both of us with a king bed. Bed is awesome! We want to buy the same. This year we also found upgraded TV, a larger 40 inch flat screen one... More

We spent the night at the Regency Inn because it was close to the West Springfield High School where my daughter was in a dance competition. The hospitality could not be beat. Front desk staff and the owner were welcoming. Our room was clean and featured a new large flat screen TV and an extremely comfortable bed. We drove a... More

Been staying at the Regency for about three or four years now. Very clean rooms. We all slept well with no loud noise during the night. Pool area is beautiful and staff is wonderful, courteous, and helpful. Already booked this place for next year.

I stay in more than 50 hotels during the year on an average and have been doing so for more than a decade now. I came to the RV and Camping show in Springfield this week and stayed at this hotel which was extremely convenient, right across the street from the East States Exposition grounds for the show. You do... More

Our group has been staying at this hotel for last three years, every year it is better experience than the previous. The management has made a real difference. The staff is very caring and tries their best to help us. Great cheerful welcome for breakfast by the two front desk staff, who also kept on refreshing and restocking while making... More