My husband surprised me with the romantic getaway package as we just reconciled after a seperation and this hotel was where we honeymooned. I was very surprised at how outdated and grungy it looked paint was chipping everywhere and it just didnt look clean and our romantic getaway was completely ruined by about 20 kids running wild through the hotel...
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The Sturbridge Host worked hard to ensure that it received no more than 1 star. The problems began with the noise of the tractor lawn mower outside the room well before 8 am. The restaurant is to be avoided unless you are starving. For breakfast there were three waitresses for four tables that were occupied when we arrived. Despite this...
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Thank you for taking the time to let us know about your breakfast experience or rather, inexperience. We have a commitment to provide exceptional service to each and every guest. The service you received was unacceptable to you and to us as well. We have shared your comments with Our Executive Chef and corrective measures have been taken; both in...
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I have been coming to Brimfield yearly for the antique show and have always stayed in this hotel because of the convenient location to the show as well as the fact that it sat on a nice piece of property. It USED to be a very nice hotel but it appears now to be worse than an hourly rate motel....
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Please accept our sincere apologies for placing you in that room. Our continuous improvement plans include renovations for this suite in the near future. This is certainly not the posture we strive to project and we are so sorry for not meeting your expectations. I hope you will grant us an opportunity to redeem ourselves. Please try us again for...
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This will be our second year staying at the Sturbridge Host Hotel. We are (elder) Castleton State College grads that get together frequently to pick up where we left off in '65. Everything you need is at the Host...restaurants, many places to gather, indoor pool, beach, Ox Cart Tavern ( 90second walk from the lobby), tavern deck, live entertainment on...
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Hurray you're coming back! You guys were so much fun dancing and singing on the beach! The Whammy Bars will be here playing outside at the OxHead Tavern; just in time for your reunion and it should be a great time again. Thank you for recognizing our great employees who strive every day to provide personalized customer service. Thanks for...
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YUCK. The place smells terrible: smoke smell in a non-smoking area!! The chlorine in the pool- which is in the middle of the place-reeks of it and it's do disgusting! The room= so old & icky that we almost checked out as soon as we checked it, but decided to rough it out. Couldn't leave fast enough the following morning....
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We greatly appreciate you taking the time to share your experience with us. On behalf of the entire team we would like to apologize for the less than satisfied overnight stay. These comments are so valuable both good and bad to guide us towards our ultimate goal towards exceding everyones expectations. The nice weather has arrived and the chairs are...
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I stayed at this hotel for a conference a few weeks ago and felt very at home. The atmosphere did not feel stale or sterile; it was comfortable and felt easy to be at home during our conference. I want to give a shout out to the staff, too, who were all very helpful and considerate. And I also want...
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Thank you for your kind words! We're delighted that you felt so comfortable; like you were at home....'cause there's no place like home. We hope to have an opportunity to treat you like family in the near future.
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We held our Habitat for Humanity event at Sturbridge Host in March.
The venue was perfect, and the staff was great to work with. Jennifer made all the arrangements and the details were precise. There was plenty of parking, the Ballroom was perfect for the Taste of the Towns & our Silent Auction.
Everyone departed the event happy to have...
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We're so pleased that everyone enjoyed themselves. It is such a worthy cause and we were delighted to be a part of it. Thank you for choosing us to host this event. We look forward to hopefully doing it again next year!
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We have stayed at this hotel a couple times for karate tournaments. The hotel is ok but needs some updating, bathrooms are run down. The indoor pool is popular with the kids. Unfortunatley the hot tub was broken when we were there last time. We had a neighboring room that had a dog that continually barked until we had to...
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Thank you for taking the time to review your recent stay with us. In addition to Old Sturbridge Village being located right across the street, we have a lot to offer right here! Swimming in the pool or the lake, beach volleyball, paddleboats, horse shoes, live bands on the beach during the summer......plus so much more just a short drive...
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I would like to take a moment to recognize the following Conference Center staff, Kris Moysenko, conference planning manager; Aron, banquet manager; Bruce and Pat our waiters and room organizers; and Glen Barr ofSwank Audio Visuals. My company sponsered an all day seminar for medical professionals here yesterday. I was responsible for MCing the day and ensuring our participants had...
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Hurray! So happy to hear that you were very pleased with our hotel and staff. Thank you. We look forward to serving you again in the near future.
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Had an awesome weekend at the tattoo convention. Diana and Ginger worked their booties off serving all us crazy people at the lounge on Saturday night. Great girls! Hotel did a great job of keeping us all under control while still allowing us to have fun, without disturbing other guests.
Thank you for noticing our great staff! We are delighted that you enjoyed yourself. The Tattoo Festival was a lot of fun. We hope to have the opportunity to serve you again in the near future.
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