We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
All 1 Needham hotels »

Sheraton Needham Hotel

3.5 of 5
100 Cabot Street, Needham, MA 02494
Hotel amenities
Sheraton Needham Hotel
Ranked #1 of 1 hotels in Needham
3.0 of 5 stars 144 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

144 reviews from our community

Traveller rating
    14
    28
    47
    41
    14
See reviews for
Families
32
 
Couples
19
 
Solo
24
 
Business
57
 
What travellers say
  • Very good(4)
  • Parking charge(4)
  • Next morning(3)
  • Not much(3)
Date Rating
Denver
Senior Reviewer
9 reviews 9 reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 15 May 2012
1
person found this review helpful

This hotel just isn't up to the usual Sheraton standards. It's old and hasn't been renovated recently, and it shows. The rooms are large enough but have an awkward layout for business travel. Instead of a real desk, you get a buffet table with a glass top. The internet speeds advertised are about what you'd expect from DSL in 2002.... More

Was this review helpful? Yes
owen23, Manager at Sheraton Needham Hotel, responded to this review
24 May 2012

Dear Guest, I am very sorry that the hotel was not up to Sheraton standards. I accept full responsibility for this and again I apologize. In the near future we will be renovating our lobby. The Link at Sheraton will also be installed, to replace our current business center computer. Our bar will extend into the lobby creating a warm... More

Jackson, NJ
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 13 May 2012
1
person found this review helpful

Nice hotel, clean and neat but the constant extra charges are annoying. No coffee in the morning and when it does get put out it is gone so fast. Asked for a newspaper and they told me that I could buy one from their store. Really? Sheraton can not afford to put a couple of copies of USA Today on... More

Was this review helpful? Yes
owen23, Manager at Sheraton Needham Hotel, responded to this review
24 May 2012

Dear Guest, thank you for your constructive feedback. I have forwarded your comments to our food and beverage management team, and our sales and marketing management team. Your feedback will be taken with the highest importance and we will use your feedback to make our hotel better. If there is anything I can do for you in the future please... More

Atlanta
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 10 May 2012
1
person found this review helpful

I spent one weekend night at the Needham Sheraton while attending a family function. Although I had read several negative reviews, I was very pleasantly surprised by the accommodations. I was driving a rental car equipped with a GPS so finding the hotel was easy, although the location should be better marked for those navigating on their own. I arrived... More

Was this review helpful? Yes
owen23, Manager at Sheraton Needham Hotel, responded to this review
24 May 2012

Dear Guest, thank you for your feedback. I am glad to hear that your stay went well. I am sorry that the parking situation did not provide a great experience. I have forwarded your comments to our front office team. I have also sent your wonderful reviews of the hotel to our executive team. I sincerely hope that you will... More

New York City, New York
Senior Contributor
23 reviews 23 reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 8 May 2012

This is one of those challenges when reviewing - the hotel is a very good value - very good rate for a hotel close to Boston. Big rooms, very friendly staff that tried to accomodate whenever they could. Decent brunch (that was a bit pricey), parking was free the day we stayed. Small exercise facility - but good equipment. Nice... More

Was this review helpful? Yes
owen23, Manager at Sheraton Needham Hotel, responded to this review
24 May 2012

Dear Guest, thank you for staying with us! I would also like to thank you for your feedback. I truly appreciate your comments and I have forwarded them to our leadership team. I have also forwarded your constructive feedback to our maintenance team. Again, thank you for staying and we hope to see you soon! Best, Akhil More

Tuckerton, New Jersey
Top Contributor
54 reviews 54 reviews
Reviews in 31 cities Reviews in 31 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 7 May 2012
1
person found this review helpful

Checkin was quick, but parking was a bit confusing and having to pay for it even worse. We got to our room on the 1st floor and it was really very nice. Very clean and stylish. Loved the framed photos on the walls and the extra long desk/bureau combo. It was nice to have a couch in the room and... More

Was this review helpful? Yes
owen23, Manager at Sheraton Needham Hotel, responded to this review
24 May 2012

Dear Guest, thank you for staying with us. I am very sorry that you encountered noise all night. I have forwarded your feedback to our housekeeping and engineering teams. I would like to assure you that we value our guests and want them to leave our hotel with great memories. I would like to ask you to allow me to... More

Westchester, New York
Top Contributor
69 reviews 69 reviews
Reviews in 61 cities Reviews in 61 cities
223 helpful votes 223 helpful votes
4 of 5 stars Reviewed 6 May 2012

Arriving very late on a Friday night when the Hotel was "fully booked", I found the signage poor in regards to finding the place (it's up a hill in a maze of streets of an industrial park) and understanding exactly where I was allowed to park to check in. Yes, for a suburban location, and on a weekend, a $10... More

Was this review helpful? Yes
Brantford, Canada
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed 27 April 2012

The Good: The beds are the expected comfortable Sheraton quality. Checked in by Ellie and she was also quite friendly. The Bad: Parking charges in the suburbs, that are not advertised on the website are beyond ridiculous. My room was poorly cleaned prior to arrival and the shelves in the closet had a thick layer of dust and garbage left... More

Was this review helpful? Yes
owen23, General Manager at Sheraton Needham Hotel, responded to this review
1 May 2012

Dear Guest - I can not tell you how sorry I am that we completely let you down on your recent stay at the hotel. I take full responsibility and will address all your concerns with our leadership team to ensure this type off experience does not repeat it’s self. I would like to ask you to allow me to... More

Travellers are raving about these Needham hotels

Embassy Suites Boston / Waltham
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d120984?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Crescent Suites Hotel
5 of 5 stars
Show Prices ABS:HotelCheckRates-d1383274?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
No photo provided
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d615972?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Residence Inn Boston Dedham
4 of 5 stars
Show Prices ABS:HotelCheckRates-d89675?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Hyatt Summerfield Suites Boston/Waltham
4 of 5 stars
Show Prices ABS:HotelCheckRates-d121046?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Toms River, New Jersey
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 24 April 2012
1
person found this review helpful

It's unfortunate that recent reviews of this hotel were so negative; I'm guessing that they didn't stay in a newly renovated room like I did. The entire 4th floor still had the new carpet smell in the hallways. The bed and pillows were of high quality and very comfortable, the shower was hot and had perfect pressure, the room was... More

Was this review helpful? Yes
owen23, General Manager at Sheraton Needham Hotel, responded to this review
1 May 2012

Dear Guest, Thank you for your “Wonderful” feedback from your recent stay here at the Sheraton Needham. We are so happy that your visit to the area was a great experience. We want to say Thank You for staying with us and look forward to your return to the Sheraton Needham. All the Best. Bill More

New York City, New York
Top Contributor
72 reviews 72 reviews
Reviews in 27 cities Reviews in 27 cities
103 helpful votes 103 helpful votes
3 of 5 stars Reviewed 22 April 2012

I had to stay at the Sheraton for business in the area. The room was appropriate but ugly, the air con was very noisy and did not work smoothly. The bathroom was adequate. All decor, and quality of materials are really sub-par for Sheraton. As a SPG platinum member I got no preferential treatment whatsoever at any point. I was... More

Was this review helpful? Yes
owen23, General Manager at Sheraton Needham Hotel, responded to this review
1 May 2012

Dear Guest Thank you for your feedback on your recent stay here at the Sheraton Needham. As a Platinum Guest, you are our most important guest. I am sorry we fell short in delivering a memorable experience. Please contact me directly and I will handle your reservation s personally. Thank you for staying with us. All the Best Bill. More

Princeton, NJ
Contributor
14 reviews 14 reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 18 April 2012

This is not the first time we have stayed at the Sheraton Needham. It is far from our first choice, but it is convenient for the business that we conduct in the area. We just spent three nights there, and can unequivocally say that we have never slept in a more uncomfortable bed. The mattress has no support whatever. And... More

Was this review helpful? Yes
owen23, General Manager at Sheraton Needham Hotel, responded to this review
1 May 2012

Dear Guest. Thank you for taking the time to share your constructive comments with us. I am disappointed that we were unable to meet all your expectations on your recent stay with us. I have passed along your comments to our Housekeeping & Engineering team about your guest room. . Thank you again for staying with us. If there is... More

Travellers who viewed Sheraton Needham Hotel also viewed

Hotel Indigo Boston - Newton Riverside
Show Prices ABS:HotelCheckRates-d94107?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Boston Marriott Newton
3.5 of 5 stars 179 Reviews
Newton, MA
Show Prices ABS:HotelCheckRates-d89789?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Crowne Plaza Boston-Newton Hotel
3.5 of 5 stars 234 Reviews
Newton, MA
Show Prices ABS:HotelCheckRates-d89791?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
View all 1 hotels in Needham, ranked by popularity »

Been to Sheraton Needham Hotel? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Sheraton Needham Hotel

  • Sheraton Needham
  • Needham Sheraton
Address: 100 Cabot Street, Needham, MA 02494
Price range (per night):* 144 AUD - 264 AUD

Owners: What's your side of the story?

If you own or manage Sheraton Needham Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Sheraton Needham Hotel
Show the lowest price for this hotel (from our partners)
Show Prices