We stayed at the hotel with a large group of relatives to celebrate several graduations. During our stay, i lost an antique pin that was a family heirloom. I notified the desk, but no one had turned it in prior to checkout. Miraculously, the pin was found by a staff member and returned safely to me to cherish again. I...
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The team at The Verve Crowne Plaza understand the importance, value and sentimental connection to lost or missed placed personal items. We take lost and found seriously and consider it a very critical component of quality guest service. I will share with Luvia and Peter your sincere appreciation of having your family heirloom returned. Thank you for choosing the Verve...
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Having our vow renewal at The Verve Crowne Plaza was the best thing we ever did - 5/19/12!
Thanks to Sherry Michelson the senior catering sales manager and her experienced and attentive staff, everything went well above our expectations. We want to do it all over again..
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Thank you for choosing The Verve Crowne Plaza for your special event. Sherry is committed in delivering a memorable experience and I am please we exceeded your expectations. We will anticipate your return.
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I needed to plan a memorial luncheon for my husband, in very little time. Kara Smith helped me put together a gathering that was so dignified, well above my expectations. The food was excellent, portions very geneous, reasonably priced. The service staff was very gracious, anticipated every need, and sensitive to the nature of the occasion. We held a buffet...
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The team at The Verve wishes to express their condolences for your loss. I am pleased that we were able to make your experience as comfortable and accommodating as possible. I will share your kind comments with Kara
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This is the first time I've posted a review before actually physically arriving at a hotel but just wanted to share our very positive experience thus far with The Verve (formally Crowne Plaza hotel) in Natick. I am trying to arrange a get together/reunion of high school and former work friends in their Violet Thorne Lounge and have been working...
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I am pleased that the staff at The Verve has exceeded your expectations. Our goal is to consistently strive to wow our guests. We appreciate your comments and anticipate your return.
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We celebrated my son's Bar Mitzvah on Sat, 4/28/12 at the newly remodeled Verve, Crowne Plaza Hotel. Everyone agreed that it was one of the best Bar Mitzvah's they'd ever attended! Thanks to Sherry Michelson, the senior catering sales manager, and her experienced and attentive staff, the whole day flowed seemlessly from the beginning of the ceremony (which we held...
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We strive to be the best location for hosting Bar Mitzvahs. Sherry is our most experienced manager and specializes in the social market. I appreciated your positive comments and will share them with Sherry. Thank you for choosing The Verve Crowne Plaza to celebrate your son’s event.
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What a wonderful little gem this place is. Attended a meeting there recently and was so surprised at how stylish and hip the hotel is. What a great spot in the burbs to meet for a drink. And their live music on Thursday nights is a great place to entertain clients or meet up with co-workers for an easy night...
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We are very proud of The Verve and thank you for your comments, we look forward to your return .
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Stayed the weekend of April 27th , service was great . I would highly recommend this property to anybody visiting Natick. Very accommadating staff, Lounge is kool and rockin.
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We pride ourselves in meeting and exceeding our guest expectations. Also we are very proud of our recent renovations of the lobby and lounge which is named the Violet Thorn. Thank you for your recommendation.
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The front desk is very responsive. We reserved two rooms for a family affair near by. We requested connecting rooms and got them. However, the heavy doors will NOT stay open. This is not a good option for families traveling with small children.The rooms are very small. The beds are comfortable and the Wifi works well. The towels are nice...
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Thank you for your feedback, our front desk staff takes pride on exceeding your expectations. We also appreciate your overall observations as guest feedback is the most valuable source of information for improving our service levels. Please consider us for future visits.
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I have stayed in this hotel weekly for over 13 years (except for holidays, etc). Over the years it has had it's ups and downs.
In my opinion is on the upside now. It has recently been remodeled (very nice). The staff is super courteous and the accommodations are fantastic.
I will continue to stay there as long as I...
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Thank you for your positive comments on our recent renovation at The Verve. We appreciate your patronage and look forward to your next visit.
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THis hotel was not was I had expected - its essentially rock and roll themed, with Aerosmith playing in the lobby at all hours of the night and day - I LOVED IT! Really funky contemporary decor and the rooms were of a great standard. The bed was deliciously comfortable and the room was quiet - i slept brilliantly, no...
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We appreciate the comments on your experience at The Verve as you touched on overall the entire property. We thank you for your observations, this is critical information as we continuously strive to improve our guest service delivery.
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