I was really impressed by the cleanliness of the hotel, the professionalism of the staff and the food offered at breakfast. The breakfast buffet was always fresh and clean. The eggs were not dry and the selection of items to eat was amazing! The work out center is fantastic! Smells clean, the machines worked perfectly and the water was refreshing....
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Dear Valued Guest,
Thank you very much for your business and the time you took to share your review online. I am delighted that you enjoyed our delicious breakfast and our new Fitness Room. We pride ourselves in our hotel and the service we provide.
I am looking forward to welcoming you back.
Have a super-fantastic day ...
Peter Marks...
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We were attending UMASS Amherst graduation weekend and opted to stay out of the chaos of the Amherst area. We were also looking for 2 rooms to accomodate 4 adults and 2 toddlers.
Homewood Suites was a quick 25 minutes trip from UMASS.
We got a 2 bedroom/2 bath Suite with a separate livingroom/kitchen/dining area which worked out so well...
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Dear Valued Guest,
Thank you very much for staying with us and for taking the time to write your review. We are delighted that you enjoyed your stay with us, while visiting UMASS.
We pride ourselves for the quality and service we deliver and thank you for your feedback.
Have a super-fantastic day ...
Peter Marks
General Manager
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We were going to Six Flags and booked whatever hotel was available around with a good rate, therefore we were not expecting much. This hotel was incredible, there was 3 adults and 4 kids in 2 rooms. The hotel offered free breakfast, and free dinner (with 7 people this saved us a bundle) but that wasn't it....the pool had plenty...
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Dear Valued Guest,
We are delighted you enjoyed your time at Six Flags and that we could "wow" you during your stay, with our hospitable team, great pool and sportscourt. I appreciate you are taking the time to share your experience on tripadvisor.
We are looking forward to welcoming you back soon.
Have a super-fantastic day ...
Peter Marks
General...
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I love this hotel... the rooms are lovely and big, nice workout facility and pool, even an outdoor basketball court, dinner offered as is breakfast, and the staff is great! But,... be sure NOT to get a room on the back side of the hotel! You can't see the road, but it is there beyond the hill, and if you...
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Dear Valued Guest,
Thank you very much for staying with us and for taking the time to share your experience with your fellow travelers. I appreciate your compliments about the hotel facilities, rooms and staff. We pride ourselves to be the # 1 hotel on Trip Advisor.
Please be asured that we are working on a noise reduction solution for...
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We recently Stayed at this Homewood Suites with my daughter's basketball team as they were in a tournament nearby. The staff was more than accomodating, allowing us to "take over" the entire breakfast room/meeting area for pizza parties following each of the teams games (which was essentially the entire evening). The girls were probably a bit overly excited and noisy...
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Dear Valued Guest,
Thank you very much for staying with us. I appreciate your business and I am delighted that you and your team had a great stay at our hotel. Hopefully the tournament was a success.
We are looking forward to welcoming you back, the next time you are in the area.
Have a super-fantastic day ...
Peter Marks...
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We just stayed two nights at this hotel and would definitely recommend it. Staff were EXCELLENT - Victor checked us in and was a fountain of information, very friendly, and gave us coupons to Six Flags as well as really cute coloring books and crayons for the kids (Homewood has a duck mascot and he is featured in it). Breakfast...
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Dear Valued Guest,
Thank you very much for your kind comments about Victor and my team. I appreciate that very much. We are delighted that you and your children enjoyed their stay and all we have to offer.
We are looking forward to welcoming you back.
Have a super-fantastic day ...
Peter Marks
General Manger
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From check in to check out had a great experience. Everyone we encountered was friendly and helpful. Loved the pool area with all the pool toys for the kids to use - traveling with 4 kids under ten. Spent one evening on the back patio while the kids enjoyed the basketball court. Board games available in the lobby which the...
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Dear Valued Guest,
We are delighted that you and your family enjoyed your stay at our hotel and all the child friendly amenities we offer, like the board games in lobby and the pool treasure chest. Thank you for your business and for taking the time to write your review.
We are looking forward to welcoming you and your family...
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Recently spent a night here while visiting my dad. Very clean, and great bed after a weary day of travel I was able to sleep 12 hrs.
Staff was very helpful .
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Dear Valued Guest,
Thank you very much for staying with us and for taking the time to complete a review. We are delighted you enjoyed your stay and hope to welcome you back soon.
Have a super-fantastic day ...
Peter Marks
General Manager
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We ended up choosing this hotel because the one we usually stay at was unavailable during our stay. We were pleasantly surprised, and didn't mind the extra 15 minutes we had to drive to get to this location from the family members we were visiting in Ludlow. We didn't get to experience the breakfast or any of the other amenities...
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Dear Valued Guest,
Thank you very much for staying with us and we are delighted you enjoyed your stay so much. Your positive feedback is greatly appreciated.
We are looking forward to welcoming you back during your next visit to the area.
Have a super-fantastic day ...
Peter Marks
General Manager
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If you are familiar with Homeward Suites, this hotel is typical of the chain in terms of facilities, but the standout here is truly the staff. I have to agree with the other Tripadvisor reviews on this issue. The staff at this particular hotel are notably friendly, helpful and exceptionally polite. Overall good stay. Homeward Suites has become a family...
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Dear Valued Guest,
Thank you very much for your loyalty to our Homewood Suites brand and for taking the time to share your review on Trip Advisor. I appreciate your kind feedback about our team and will be certain to share that with them at our "Stand Up Meeting" tomorrow.
We are delighted your family enjoyed our spacious pool with...
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