if anyone on the floor is smoking in there room expect to be charged for smoking in your room and that will cost you 279.00 . the front desk staff are completely rude and when I say staff I mean 4 different employees . I will never recommend or stay at any marriot including Brockton ever again
Stayed here with group for a local tournament. Down a twisty dark road didn't expect to find hotel. Kind of looked like near a jail. The hotel was nice though. The rooms were standard mini suites and comfortable. All was fine until 2 in morning I woke up from loud fight next door. Breakfast bar standard. Nice but bad location.
First, thank you for taking the time to comment on our hotel. I truly would like to apologize for the issue that occurred during your stay. I want to let you know that issues such as this are not common practice here. I truly hope that you will return again if you're back in the area.
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We (my wife and I) were in town to attend the funeral of my father in law (retired fireman) we wanted to stay in Brockton near our relatives. We found this hotel on Trip Advisor - we were really impressed with this hotel. The staff was friendly and attentive. The hotel was clean and well maintained. Kudos to the young...
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Thank you for taking the time to comment on our hotel and staff, I will certainly pass on your thoughts and comments to entire staff. I do however sincerely apologize for the issue you encountered during your stay as we strive to provide the best possible service to all of our guests. We do hope to see you again soon.
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I stayed here a year or so ago and just booked another week here for this coming september. A nice place that is located between boston and the Cape. Good if you need to see a lot of people that live in numerous outlaying towns, like me. Good size room, with oven and fridge. Only 40 minutes to boston and...
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First, thank you for commenting on our hotel features, amenities and convenient location. We certainly appreciate your feedback and look forward to your return visit in September. We are very fortunate to be located in the center of it all. See you soon.
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I came to visit family in the Boston area, and ended up staying in this hotel at first I was a little scepticle as I heard fearful things about this location. Contrary to my beliefs it was in a nice area. And safe.
I got a room on the 2nd floor. Now let me tell you I have a big...
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First, thank you for taking the time to comment on our hotel and staff. I have shared your comments with the entire staff and Maria was pleasantly surprised and incredibly happy by your comments. We certainly do appreciate all feedback information we receive from our guests. We all look forward to serving you again.
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I am so used to staying at Marriott property but I was not impressed at all with the services I have received from the staff there. The front desk agent seem to only care about the pay check because they failed to make me feel welcomed in any way. When I asked for directions the front desk rolled there eyes...
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I would first like to thank you for taking the time to bring these issues you encountered with your stay to my attention. We truly appreciate and take seriously the feedback and information that we receive from our guests. With that said, I am deeply disappointed that your stay was unpleasant. I truly would like to apologize for the lack...
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We are visiting Stonehill College and booked the Residence Inn for the night. I've never stayed in one of these hotels so I was pleasantly surprised. We booked a one bedroom suite and it was clean, comfortable and fairly spacious. It's a five minute drive to the college so it's location is very convenient. They have cookies at the front...
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Thank you for taking the time to comment on our hotel. I am certainly happy you enjoyed your stay with us while visiting Stonehill College. We appreciate your feedback and hope to see you again soon if you're ever back in the area.
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We had to stay here last minute when we had a plumbing emergency and no water in our home. They were able to accommodate my family of 5 with no problem. We stayed in a 2 bedroom suite, one queen bed in each bedroom and a pullout couch. The room was very clean, and the kitchen was a nice bonus....
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First, thank you for commenting on our hotel features and amenities. I will make sure to share on your experience here with the entire staff. Again, thank you and maybe we'll see you soon.
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Hotel was nice but my room had the heat pump from the room across the way right outside the bedroom window. Sounded like a truck engine running. Check your room before settling in.
Thank you for taking the time to comment on our hotel, I will certainly pass on your comment to our Chief Engineer. I do however apologize for the issue you encountered during your stay. We do hope to see you again if you're ever back in the area.
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The studio suite we stayed was quite spacious and comfortable. We loved the air conditioning of the room as the AC vents were on the ceiling and didn't have those bulky noise making units at the bottom. This was definitely the plus point of the room. The suite had updated full equipped kitchen. Never felt short of anything. The staff...
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First, thank you for taking your time to comment on our hotel and staff, I will make sure to pass on comments to the entire staff. We appreciate all feedback information we receive from our guests as it's key to the superior customer service we are here to provide. I would like however to apologize for the internet speed and...
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