I love this hotel! From the beginning to end of my stay, the service was topnotch. I was picked up at the metro station promptly by a friendly young lady. I asked her for a pizza recommendation and when I got to the front desk, they were waiting for me with a menu from the pizza place. Front desk staff...
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Thank you so much for your kind words. We really are a hidden jewel and never get tired of getting great feedback. We will forward your comments to the team. Starting next month, you will no long have to ask for pizza recommendations as will start serving pizza, wings beer, wine and snacks in Callaway’s, our breakfast room. Our guests...
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We booked a one bedroom executive suite for a very reasonable price compared to other area hotels. The bed was comfortable,but a bit high for short people. Any time we requested service the response was very quick. The breakfast was good and the coffee was delicous. The sofa in the living room was a bit stiff and could have used...
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Thank you so much for your feedback. We are truly could not be prouder than our team here. They clearly care about our guests and it shows every day. I will forward your kinds words to our team. I’m glad you liked our free hot full American breakfast – it’s a great way to start the day. Also, if you...
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Arrived at 11pm was told that the king room I reserved wasnt available so was given a double next to the a/c units at a higher rate? Lousy breakfast...room itself not too bad, no closet rather a very small armoire...you definitely get what you pay for at this property
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Thank you for taking the time to give us your feedback on your stay. I’m sorry you didn’t enjoy our breakfast. As you can see from other posts on this site, it’s one of our most popular amenities. We do take all guest requests seriously. As with any hotel, sometimes people do not check out when they are scheduled to,...
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It would be hard to beat the Best Western Plus in Rockville for great location (just off the highway), comfortable rooms and excellent breakfast included. Excellent staff members and outstanding shuttle driver who made you feel that it was his privilege to help you.
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Thank you for taking the time to give us your feedback on your stay with us. We never get tired of hearing great comments from our guests. I couldn’t agree with you more about our shuttle. Our drivers truly are ambassadors for our hotel AND the Rockville area. Also, as our shuttle goes to metro, downtown Rockville, numerous shopping and...
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I love everyone here. My stay in the two room suite was great. Neat room. Great service. Good value for price.
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Thank you for taking the time to give us your feedback. We are so glad to hear you enjoyed your recent stay with us at the BEST WESTERN PLUS Rockville Hotel & Suites. I will be sure to pass on your kind words to the rest of our team. We look forward to seeing you on your next visit to...
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I was here for a work related conference so my company booked my stay here since my class was held in their "ballroom". The hotel definitely needs work, but I can handle that for two nights. The doors slam and wake you up if people are going in and out at late hours, the key card never cooperated to open...
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Thank you for taking the time to give us your feedback. Getting sick is never pleasant, especially while on travel. I’m so sorry to hear of your illness. After learning of your illness we looked into this to see if this could have been caused by any food served at our hotel, as we take safety very seriously here. As...
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We stayed for a week during Christmas. The hotel is in a quiet area but minutes from the city. There's a gas station in front of the hotel, the metro station, stores and restaurants are just minutes away. The staff was very professional, friendly and helpful, they really went out of their way to help us feel comfortable. The room...
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Thank you for your kind words!
I think your comments really hit the nail on the head! You touched upon everything we strive to deliver to every guest, from our friendly staff to our numerous amenities and great location. I will certainly pass on your comments to our team members. We hope to see you back the BEST WESTERN PLUS...
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My husband and I stayed her for one night to avoid traffic for an early appt. in Rockville. The room you can see was newly renovated, overall nice and clean. A few things I noticed was the bathroom door wasn't replaced and just painted over and the vents were oldish. Quiet. The check in was quick. My only small complaint...
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Thank you for taking the time to send us your feedback. We are so happy to hear you enjoyed your stay with us and would recommend us to fellow travelers. I’m glad you notice our recently renovated sleeping rooms. With our new look, we really have been turning heads. From our HD panel TVs to our new bedding, we really...
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We booked this hotel for a great price based upon reviews we had read on Trip Advisor. Check in went smoothly – we appreciated that the hotel staff was able to let us into our room early. As some previous reviewers have commented, the hotel is not a newly built property. That being said, we found our room to be...
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Thank you for taking the time to give us your feedback. I’m glad you enjoyed our renovated guest rooms and found our staff to be friendly and helpful. We pride ourselves on our great team and I will pass your kind words on to them. As with any hotel that is open 24 hours 7 days a week year round,...
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Oh man, I'm usually not the type to point out the decline in quality of a hotel. If you provide good, helpful service, I'll happily turn my head from cracked tiles, crooked light switch plates, and other fussy little details. I want a clean, dog-friendly, air-conditioned room with a bedbug-free bed. That's all I ask for in so-called "amenities."
But...
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Thank you for taking the time to give us your feedback on your stay. I am so sorry you did not have a pleasant experience with us. We pride ourselves on being a pet friendly hotel. Not a day goes by I don’t see dogs walking through our lobby and hallways. As a pet owner myself, I know how important...
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35 Reviews
30 Reviews
