My car was broken into while parked in the garage. This hotels' outdoor parking was for retail customers, not holiday inn customers.They charged high parking fee. I did not know that parking at this hotel was not free until I was at check in because they did not disclose it upfront at reservation. The police officer whom I filed the... More

We had a the opportunity to meet your customer service representative, Mr. Jake. Our first encounter with Jake was on 5/8/13, when we checked in. He was very thorough, attentative and most of all very professional. He explained in details of your hotel appreciation of us choosing to stay with you while we were visiting the city. He acknowledged us... More

I just stayed in the Holiday Inn Express on May 3rd, 2013. I was a very pleasant experience. I normally do not write reviews for hotels but Trevor the front desk manager went above and beyond to ensure we had the best experience possible. The room was very clean and the mattress was wonderful. We enjoyed a delicious breakfast in... More

We mere in Rockville for a business trip, and had a great experience at this hotel. Front Desk staff is friendly and helpful - even offered a complimentary umbrella for our walk - rooms were spacious and clean. Lots of towels! Hot breakfast had many options, and a nice seating area. It was also convenient to have a shuttle service,... More

Hotel is as described. Starting with POSITIVES-- this place has the most gracious, helpful, kind and engaged employees I have seen in the service industry in a while. When we couldn't get a cot in room due to space and fire laws, they sent up tons of extra bedding so my daughter could make a fort on the floor. Beverly... More

My family and I stayed here when we were in town for a family gathering. The rooms were spacious and clean. The hotel staff - especially Genevieve and Beverly - were helpful, friendly and accommodating. The parking was easy. The hot breakfast was delicious. I would definitely recommend this hotel to anyone needing a good night's rest while in the... More

my recent 5 day late february stay was the best due to staff concern and assistance. for me, what could go wrong DID, and for them, what they could help with they DID. Each dilemma I faced, they assisted: issues with computer, issues with initial airline bookings, issues with a late night hotel rebooking due to flight cancellation caused by... More

We came in this area for a Teamsport event at the Rockville Sportscomplex. Having travelled four hours from NYC and our first sport game of the tournament at 1pm we were hoping to be able to check in earlier than listed to freshen up and getting ready for our games. We arrived at 11:30 and had been told nothing is... More

My husband and I recently stayed here for four nights. The exceptional service, friendliness of the staff and cleanliness of the hotel were truly perhaps the best of any hotel we've ever stayed anywhere in the world. Neither my husband or I were feeling well and Beverly, Genevieve, Jake and Christine made every possible accommodation to make us feel better.... More