The location is great not to far from the highway and places to eat. The bar was a plus to hang out and unwind. The front desk person by the name of Katee was very professional and also very helpful. The whole staff is friendly and always said hello with a smile.
Great rooms elegant design and delicious food. Helpful staff and free parking
This is a rather new hotel and I have stayed at its sister property the Westin several times before, so I was shocked at this Sheraton. The room lay out is awful, the desk is on the same wall as the window and a huge cabinet that houses the ventilation system. That means if you are eating or working you...
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Thank you for choosing to try us at the Sheraton BWI. We appreciate your honest opinions and review. We apologize for the inconveniences that you experienced during your stay. We hope that you will give us another opportunity to earn your business.
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We had the pleasure of staying at the Sheraton/BWI the weekend of May 11-13, 2012 - we have stayed in many Sheraton and SPG properties worldwide, and our check-in associate, Katee, was our favorite yet - she was handling (very professionally) an irate customer in front of us and took care of her w/ a smile - the restaurant/bar experience...
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Thank you for choosing to stay with us at the Sheraton BWI. We appreciate your business and your enthusiasm for our Front Desk Associate Katee. I agree, she is a great asset to our team. She is always professional, friendly and helpful to our guests. We look forward to welcoming you back the next time you are in the Baltimore/DC...
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Stayed at the Sheraton BWI last week. What a great place. Clean rooms. Professional staff. Free shuttle.
Everything was just great. Didn't feel like going out for food so we ate at the hotel restaurant. I had the bbq beef tips. Let's just say I can't wait to go back just to get another plate!
Highly recommend if you're going...
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Thank you for choosing to stay with us at the Sheraton BWI. We appreciate your business and your enthusiasm for our property. Our in house restaurant, Old Line Grill has many great menu options and we look forward to welcoming you back and serving you another plate of the BBQ Beef Tips!
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I recently stayed here for 3 + days and had a wonderful stay. I met Katie at the front desk and as always, she was so pleasent and helpful. Also met Tiffany, such a good job... I spent some time in the restaurant, Jason and Mila kept me entertained and company. They were both personable and professional, Jason makes a...
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Thank you for choosing to stay and making us your home away from home. We appreciate your review and your business. As you mention our Associates are professional, helpful and friendly, and I have a great team here at the Sheraton BWI. We look forward to welcoming you back the next time you are in the area with your pup!
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Very attentive staff from Check in to check out. Shuttle service was very helpful in taking me to the nearby movie theater and to the nearby conveinience store. Room was really clean an cozy.Food was great restaurant staff all used the term "my pleasure".I will definitely come back.
Thank you for staying with us and utilizing our amenities and eating at the Old Line Grill. Our associates are friendly and they enjoy taking care of our guests. We look forward to welcoming you back the next time you are in the area!
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I stayed four nights on the "Sheraton Club Floor" (6th) overlooking the back of the hotel. Didn't hear a peep from anywhere the entire stay (from inside or outside). The room setup was "the usual", but with some extra room.
One highlight of the room was the massive desk. I was there on business and had a lot of work...
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Thank you for choosing to stay with the Sheraton BWI. We appreciate your positive review and your business. Our associates all make sure that our guests are taken care of and have what they need, when they need it. We look forward to welcoming you back the next time you are in the area and again, we will have everything...
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I booked a block of rooms for guests who were attending a wedding in the area in late April. Our discussions about our needs ultimately ended in a contract signed in November of last year along with a confirming e-mail clarifying some details. Guests of the wedding booked about 25 rooms over that weekend. Here are the problems we encountered:...
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First let me thank you for having your event with the Sheraton BWI. We apologize for the inconviences that you and your party experienced during your stay. By your review, we failed you and your party on many levels of service from various departments. We hope the rest of your stay was enjoyable and that the wedding ceremony and the...
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I love this hotel! It's warm and confortable, very friendly staff. Amazing food, crabcakes are excellent, restaurant is really good! Love it ...
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