It's a ok Hilton property. We got upgraded since we're Hilton Gold. Shower heads definitely need to be changed, food in the Executive lounge is good in the evening but so-so for breakfast, in fact I'm disappointed with the breakfast! I decided to ask to ask for one breakfast in the main dining restaurant in on the first floor and...
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Not kidding about trying to find it. I carry my GPS with me all the time. I put in the address and it gave me a location, Marriott. It is behind the Marriott and nex to The Loft. Watch for the Hilton sign, Next to Technology Museum. Good and quiet. Small rooms, but clean and fresh. I did not eat...
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I've stayed in the hotel about 5 times over the last 2 months. The rooms are nice, with a fresh feel and modern amenities. The Internet access is relatively fast, which I appreciate. The hotel bar and restaurant is not too expensive and the food and service is good. The Executive Lounge is small, and doesn't have much selection for...
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The quality and service at this Hilton has greatly diminished since it's opening. My spouse and I (both Hilton gold members) have stayed in this Hilton on previous occasions and really enjoyed it. However, during this stay, the computer system was down and the agent manually checked us in. We were about to go to sleep when lo and behold,...
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Dear Civicman 94,
I would like to ask that you contact me personally at 410-694-0808 regarding your review of my hotel as the items that you have described are very unusual for this location and I will need additional information in order to respond to your review.
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My family and I stayed at this hotel in early April, prior to a trip to Aruba. The front desk attendant at check-in was unfriendly and not very helpful. The room was small, but clean and well appointed. The hotel itself is conveniently located to BWI, and an attractive property in its own right. The primary reason we chose the...
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Thank you for taking the time to post this review about our hotel. I apologize that you did not have the experience that our hotel promotes regarding our prompt shuttle service to our guest to and from the airport, normally the front office and the driver inform our guests to contact us when they have picked up their luggage so...
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Overall the room was nice. We stayed in a room with a king size bed which was very comfortable. There was a nice desk, an arm chair with a foot stool, and flat screen tv. The refrigerator wasn't working and there was no microwave in the room. We were told at the desk that there was one microwave on each...
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Dear Sel2512,
Thank you for choosing to stay with us during your visit to Baltimore and we appreciate your positive feedback of your stay and our accomodations. We will be removing the minibars that we currently have in each room and replace them with refrigerators before the end of the year and I apologize that our engineering department was not...
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Stayed at this hotel for one night before cruising to the Carribean. First impressions were spotless and spacious. We were greeted very politely and given our room key. Room was a family room and it was spacious and very comfortable. We had a good night sleep without any noise and went across the road the following morning to the breakfast...
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I truly appreciate you taking the time to send this review of your recent stay with us. It appears everything from your check in to breakfast met with your expectation and hopefully you will have more time to spend with us on your next visit to Baltimore.
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When one books the "park and fly" program, there are three things that are necessary: a safe place to park; a responsive shuttle that gets to and from the airport quickly; and a good night's sleep. This Hilton provides only one of these as my car was fine when we returned from our flight.
We arrived back at BWI at...
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Dear GHRokie,
Thank you for staying with us and using our park and fly package. You are correct in how this program should work and I apologize for the delay in the shuttle picking up you and your family from the airport, I have implented a new service that allows our drivers to do constant runs to the airport during...
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I made a reservation at this location as my Dog had surgery at VOSM and it was too far to drive back and forth plus I wanted to be closer. I made a reservation on the Hilton Site.
Walking up close to the restaurant side as the parking lot was packed my first impression was no curb appeal at all....
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Dear ScottReston,
Thank you for letting me know about your recent stay with us, It appears that there were several issues regarding engineering,housekeeping and your overall view of the hotel and I have met with my managers to make them aware of your findings and how we will work to correct them and improve the stay of our future guests.
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This Hilton propert scores big time for friendly, professional, and helpful staff: from the welcoming reception of Andre, to the helpful city guidance of Pam: from the friendly shuttle drivers to the cheerful executive lounge staff.
The decor, cleanliness and amenties were very good and set to the Hilton standards. The Excutive lounge was a big step up from most...
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Thanks so much for your review and I am so happy to know that the directions and the light rail ride worked out for you. Please come back to stay with us again soon and both Pierre and myself will be here waiting to greet you
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