The staff members Natasha front desk, and Joel Anna, are perfect examples of great employee customer service to guests. I have stayed here many times. it's a very comfortable hotel with nice rooms and good food. Things sometimes go wrong and when it does you can count on being taken care of. They go to extremes to correct mishaps. And...
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Thank you for recognizing Natasha, Joel and Ana. Our staff at the Front Desk strives each and every day to deliver service that is truly memorable. We appreciate your repeat business. Our rooms are spacious and comfortable and our Chef takes great pride in the presentation and quality of his food. We will certainly look into the maintenance of each...
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I recently spent 4 nights at Holiday Inn Laurel-West and the experience was second to none. The staff was extremely helpful and curteous, especially Katacha. I felt as though she new me personally and wanted my experience to be rememberable as well as professional. I would highly recommend this Hotel in any and all of your visits to the Washington,DC...
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Thank you for your business and for recognizing our staff. We strive to make each and every visit memorable and enjoyable. Our location is practical to many businesses and leisure venues within the proximity of either Baltimore or Washington DC. We look forward to your return.
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Comfortable bed that molds to the body. Clean rooms. Updated furniture and TV. Good air conditioning. Hot water with special shower head. Updated carpet. Professional staff (not friendly but professional.) Full breakfast is pricey but within reason. Restaurant across parking lot with excellent food.Nice presentation for business conferences. Indoor pool is easily visible and accessible from some rooms but away...
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Thank you for your time. We appreciate your evaluation of our hotel. It was nice to read that you enjoyed our facility to include the comfort of our beds, the quality of food, convenience of parking, cleanliness of the facility, and proximity to public transportation. I have forwarded your comments to our Chief Engineer regarding the maintenance issues you mentioned....
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I travel a lot to the Laurel Area and I always stay at this Holiday Inn, the customer service is outstanding and my rooms are always in tip top condition. There's a resturant right next to the hotel and they have room service when you order from that resturant. My experience all around has been nothing short of great!!!! Keep...
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Thank you for posting your experience. We appreciate the fact that you have had many positive interactions in the service you have received at the Holiday Inn Laurel. Our Maintenance and Housekeeping teams do strive to consistently keep our guest rooms in top condition. Thank you again for sharing your experience. We appreciate your loyalty and patronage.
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This hotel was remarkably inexpensive for the area! Didnt take long to see the reasons. The front desk staff was average at best. The rooms are outdated and dingy. Not a great location like most Inn's or Express Hotels. After spending 70+ nights this year in IHG hotels, I would rate this particular location the worst.
Thank you for your business and dedication to IHG Hotels. I was sorry to hear that you did not enjoy your stay. The hotel was fully renovated in 2008. We would love to have you back as our guest in the future and appreciate your dedication to the IHG portfolio.
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I had a great stay with this hotel recently. The room was pretty spacious and very contemporary looking. The table and chairs in the room were pretty comfortable and the staffs on duty were very polite as well. To top it off, the room service from Outback restaurant was phenomenal. Looking forward to go back for both business and pleasure...
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Thank you for taking the time to write a review. We appreciate the fact that you found the room to be comfortable and contemporary and that our staff was polite. It was also nice to hear that you enjoyed your experience with our Outback Steakhouse on site and that the Room Service interaction was phenomenal. We look forward to your...
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Great stay as always. Have been staying here off and on for two years. The beautiful Lauren and Natacha are always helpful and willing to work with my last minute schedule changes and any requests I may have. Would recommend for any business or personal travels.
Thank you for your extensive business over the years. We appreciate your time as well. Lauren and Natasha are huge assets for our organization. It was great to see that they were able to assist you with last minute changes and requests. We appreciate your comments and look forward to assisting you again and again in the future.
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My recent stay with this Holiday Inn has been very comfortable. The staff is very friendly and the rooms, especially the bed!!!!!, I have never slept on anything so nice! I will definitely be purchasing a mattress like this one here in the very near future. I did have a less than great experience with my first room and the...
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Thank you for submitting your review. We certainly appreciate the fact that you found the staff to be friendly. It was also nice to hear that you enjoyed the room and that you slept very well. Sorry about the issue you experienced previously with water temperature. This is very uncharacteristic of our hotel. The hotel’s proximity is close to two...
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I read several negative reviews about the Holiday Inn Laurel West. Our recent experience, however, was pretty good. We only stayed one night, but here are the particulars. The Front desk service staff are genuinely warm, making our stay ... helpful. We checked-in early, and were informed as soon as our room was ready. The front desk Nanatcha good customer...
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Thank you for posting your experience on Trip Advisor. We appreciate that you felt that the hotel was beautiful and that you found the staff to be warm and helpful. Natasha is truly an ambassador of service at our hotel. Thank you for your repeat business. We look forward to your next stay.
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This hotel was a great deal and the service was excellent. The staff was extremely polite, warm and accomodating. The Outback restaurant in the hotel was phenomenal! breakfast offered an outstanding selection. This was a family vacation and they had everything we needed for our 3 year old boy and 6 month old baby girl. It was also reasonably... Natasha...
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Thank you for taking the time to share your experience. I was extremely pleased to hear that you found the staff to be polite and accommodating. The Outback Steakhouse is attached to the hotel. Our Chef works diligently to provide a variety of many different breakfast offerings both on the buffet and cooked to order. Natasha’s service is truly exemplarily...
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