Wow! What a nice Holiday Inn Express! It was super clean, the bed was comfortable, the shuttle service was prompt and they upgraded me to a suite! All of the equipment in the gym worked and when I asked the front desk to change the channel away from the always offensive fox news they were happy to do so. Overall...
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I just stayed at the BWI Baltimore last week and the property had just completed a renovation and it looked beautiful. The suite i stayed in was new and fresh and the bathrooms had a spa feel. The area is nice and the staff was pleasant. Very modern fresh look and feel.
Thank you so much for taking the time to write a review for us. While we are not surprised to hear your comments we are thrilled that you were pleased enough to tell everyone about it on trip advisor. We hope that you will be returning to our area in the future and when doing so will reflect back on...
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I have to be in Baltimore for work every so often and my recent visit to this HIE gave me all the comforts of home I usually miss when I'm away. I'm very critical of my wifi connection wherever I stay and the service provided here was fast and reliable. I took advantage of the complimentary breakfast bar and couldn't...
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Thank you for taking time to post your review on trip advisor. It looks like you were able to take advantage of quite a few of our perks. We look forward to your return visit. One thing that will be new upon your return is the addition of the Hollywood Casino along with The Cheesecake factory and several other new...
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I have stayed here since the renovation and can't believe how nice it is. The new rooms and lobby made it feel 5 Star. Great service, attentive staff....will return this summer!
On behalf of the staff we thank you for taking time to let us know how good your recent stay with us was. It truely matters to the entire staff that each and every guest has a great stay with us. We are all very energized by the great product we have now that the renovation is complete. I must...
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Great staff, comfortable rooms. Fortunatley I had the suite which was modern consisted of a bath, living and bedroom.
Thank you for your response. We of course are happy to hear the comment "Great Staff". We too believe in our staff and their commitment to our guests. The suites are a added plus and we certainly are glad that you got to experience one while staying with us. We look forward to your return and truely appreciate that you...
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Very comfortable, great staff and overall just a very nice buisness stay. Great garden tub and seperate shower in my suite. Updated modern room with seperate living and bedroom. Very nice.
Thank you so much for taking the time to write about your recent stay at the Holiday Inn Express BWI West. We are so glad that you got the opportunity to stay in one of our wonderful upgraded suites. We know the guest experience at our newly renovated product is a good one but when the guest gets the chance...
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I stayed here twice within the last 2 months, due to the proximity of BWI. On both occasions I gave a credit card, different from the one used to hold the room, as soon as I checked in. I specifically asked that ALL transactions be put on the new credit card. On both occasions, after stating that there wouldn't be...
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We understand how frustrated you must be with the problems you encountered during your stay with us. On behalf of the Management and Staff I would like to offer our sincerest apologies for not exceeding your expectations.
With respect to your credit card and billing, we had been operating without the use of our property management system as it too...
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This hotel offers good value. In addition to standard amenities of Holiday Inn Express, i.e., decent breakfast buffet, free parking, available internet, and indoor pool, this property is convenient to BWI. The staff were very helpful. When it became apparent that too many people would require early shuttle service to the airport, the front desk manager arranged for additional staff...
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Stayed here recently for two nights for a business trip. I could live with the inconvenience of the construction (although that wasn't disclosed when the meeting was booked). My room was adequate and clean, although the bed uncomfortable. The hotel had a Denny's in the parking lot and a both Thai and Italian restaurants in a building behind the hotel....
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Thank you for your response. I want you to know that the problems you experienced are not acceptable to us either. We all learn about our short comings when someone speaks up about them so I am truely grateful that you did. I have spoken to the Sales and Catering manager about the issues you had and how we can...
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Hotel was a mess to get in and out of due to renovation, also booked a King size bed, instead was given two twins and wasn't even notified just got to my room and noticed. When I called the front desk to ask they told me they were overbooked so they upgraded me to one of the renovated room which...
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Dear CraigT,
I am so sorry that you were not given the room type that you wanted. I do understand your frustration as I would also be upset about that. My name is Shirley Doud and I am the Director of Sales. I am hopeful that you will give us a chance to make up for the problems on your...
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