Even though I have Platinum status, I had to wait several minutes at the front desk to check in while the attendant was making a personal call. Room was nice - microwave and mini refrigerator. Shower was very modern and nice. Use the shuttle to get to/from the nearby mall and restaurants.

I stay in the Hanover area on business several times a year and in the past I tended to stay at the Element more often than at other hotels (four extended stays of more than five days each stay so far this year), however, I expect this will change since the hotel is losing its edge. The Element is in... More

Room was dirty when I checked in and never got better. They never cleaned the floors once the entire time I stayed there. The free shuttle around the area was completely useless. After calling for an hour with no answer at the front desk ended up taking a cab back to the hotel. The next next forty five minutes of... More

I checked in as a single woman biz traveller late one evening. There is s huge sign that says this hotel will call police if guests have large parties in their rooms. The doors to rooms are steel plated like on flight crew cabins. I slept in my clothes and would have checked out if it was not too late... More

This is a place you would want to book if you just want to take time for yourslef and your family the staff was great the rooms were clean the food was lovley thay met all my needs i will be back soon and this time we are taking the kids. great job element team!!!!

Our family of 4 (2 adults, 7-year old daughter, 3-year old son) stayed here for an overnight in April, 2012 as we were visiting friends in the area. We had stayed here once before, in July, 2010, and remembered it being a nice place to stay! We were very happy that we did. On this visit we stayed in a... More

(i am now typing this from there computer.) The breakfast was not much when i went the waffle maker was broken. The pool was not open when i wanted to go, it is open from 6-10 am on weekdas then reopens at 5 pm. Some housekeeping did not speek good english. Even though it was pet friendly it was smelling... More

The staff were wonderful and I felt as if they genuinely cared. The general manager, Chris Dobi, would take time to talk to us if he saw us and even remembered our names and Jemica was great as well. I would definitely stay again!

this is my new favorite hotel. there were some major crazy things that happened that could have riuned this girls trip weekend getaway but the staff was wayyyy more than we could have asked for. no need to go dropping bombs on them, lets just say they acknowledged the issues and were willing to do whatever it took to make... More