Stayed here on a business trip that was booked by my office. My first thought was where are the storage drawers and closet? The room's art deco was cute but the black wall threw me off. The phone in the room didn't work, the carpet was old and stained. Reception desk personnel were not well informed. I wouldn't pay to...
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I have stayed at an Aloft before and was truly looking forward to staying at this location. I mentioned on my reservation that I would be traveling with a 16 week ok baby so having a room ready with a fridge was important. I arrived and was told they had no available rooms. I said that was fine and prepared...
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stayed for three nights last summer for a friend's wedding.
very casual and modern lobby, great service and friendly staff.
the room was clean and spacious enough, very modern washroom, overall enjoyed my stay!
the only thing is that at this location you would probably need to drive because I don't believe the public transportation will be able to bring...
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This weekend, my wife and I decided to have an inexpensive weekend getaway and spend it at the Aloft in Hanover. It was my plan to have a getaway so I chose the hotel. I chose the Aloft because it was relatively inexpensive and we had stayed in the aloft in Philly and I was pretty impressed.
The hotel was...
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Stayed here twice recently on business. The first time, my room was nice, though the bed isn't super comfortable and the room phone didn't work. I tried to call downstairs because reception didn't give me a voucher for breakfast. Eventually, I used my personal phone and was told a voucher would be left for me at the front desk... nothing...
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I stayed here midweek on business. Maryland law states hotels cant have windows that open which sucks. Room is average, hotel hasa great lobby with billards a bar and a clean gym with brand new equipment. Staff was very friendly. I called for towels (you only get 2, We used the pool and needed more) they quickly brought them but...
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Dear Travelermaddie,
Thank you for taking the time to respond to the survey about our hotel. I am sorry that your experience was not up to the standards you expect from us. There is absolutely no excuse for the unacceptable service levels you dealt with.
Your feedback is very valuable because it allows us to find out where we are...
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I loved the hotel and their staff. Very nice experience. I would definitely recommend it to anyone who is looking for a hotel in the Hanover area!
Dear MichelleK293797,
Thank you for your kind comments about the "nice experience" you had at the Aloft Arundel Mills. We are thrilled you "loved the hotel and staff."
We hope you found time to grab one of our world-famous cocktails at the Wxyz bar and lounged and/or played pool at our Remix area.
We look forward to welcoming you back...
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Nothing like a clean comfortable room. Very impressed. Staff were very friendly, which made our experience even better. Would surely stay here again.
Dear freddie701,
Thank you for commenting on your recent experience at the Aloft Arundel Mills. I am very happy to hear you had such a wonderful stay with us.
Our staff strives to make our guest stay experience as memorable as possible. I will pass along your feedback to the team and we hope to see you back soon at...
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The Aloft is a great place to stay when you want a clean fun place to stay at a great price. rooms are clean and comfortable, staff is friendly.
Dear egellman,
Thank you very much for staying with us at the Aloft Arundel Mills! We pride ourselves on great guest service, and we are very pleased that you found our staff to be friendly and courteous.
Next time you’re in the Arundel Mills area, I hope you’ll be our guest!
Sincerely,
Chris Dabi
General Manager
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Good concept hotel if never been to one as they have ample social space in the lobby with trendy colors, pool table, large outdoor seating areas, hip music in common areas, small bar, and airy settings. Same at every location. All this was fine, and is across street from Arundel Mills Mall and lots of chain restaurants (oh joy). Issue...
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Dear spgISLANDtraveler :
Thank you very much for staying with us at the Aloft Arundel Mills! We are glad you found our space to your satisfaction.
We pride ourselves on great guest service, and I am personally disappointed that this was not reflected in your stay experience. Thank you for your feedback about the issue with your TV set and...
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86 Reviews
91 Reviews
