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All 21 Hagerstown hotels »

Hagerstown Hotel and Convention Center

3.0 of 5
1910 Dual Highway, Hagerstown, MD 21740
Hotel amenities
Hagerstown Hotel and Convention Center
Ranked #7 of 21 hotels in Hagerstown
4.0 of 5 stars 35 Reviews
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35 reviews from our community

    Trip type
Traveller rating
    20
    7
    3
    3
    2
Date Rating
Gaithersburg, Maryland
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 February 2012
2
people found this review helpful

My stay at the hotel was great. I went to a new years event there and the service was good and the room was excellent. The WiFi signal was alot better than the other hotels i have stayed in hagerstown. I'm thinking of having my family reunion there. I will be back!

Was this review helpful? Yes
Stacey Schuhardt, General Manager at Hagerstown Hotel and Convention Center, responded to this review
6 February 2012

The staff and I are extremely happy to hear you enjoyed your stay. The New Year's Eve event was a great night! I would like to thank you for sharing your experience on line. It is always nice to hear such positive feedback. We would certainly love for you to hold a future event with us. Our Sales team is... More

fort meade, MD
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 26 January 2012
2
people found this review helpful

The people were very courteous and kind great service and clean rooms. I would definently come back!!

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Stacey Schuhardt, General Manager at Hagerstown Hotel and Convention Center, responded to this review
28 January 2012

The staff at our hotel and myself are so happy you enjoyed your stay. Thank you for the positive feedback as it allows us to keep moving in the right direction. As always, any suggestions on improving our hotel and service are always welcome and I am always available. Please feel free to contact me personally if you need anything... More

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 January 2012
2
people found this review helpful

The staff was friendly, helpful and extremely welcoming. The bed and pillows were like sleeping on a cloud!

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Stacey Schuhardt, General Manager at Hagerstown Hotel and Convention Center, responded to this review
11 January 2012

I love to hear when our guests have an enjoyable stay. Thank you for taking the time to post a comment for other readers to see. I do agree, the pillows are wonderful! Thank you, Stacey Schuhardt More

sniersbach
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 29 November 2011

We booked through Hotwire, but I had done research and specifically tried to secure this hotel because of its website which promised free Wifi in guest rooms, a fitness center, and a restaurant and bar on site. The website also presented very appealing photos of the rooms and lobby which don't match up to reality. Upon arrival, we found the... More

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Stacey Schuhardt, General Manager at Hagerstown Hotel and Convention Center, responded to this review
30 November 2011

I would like to thank you for taking the time to post a review on the hotel. I am so sorry your stay was unpleasant but I wanted to respond to assure you measures are being taken to address each and every issue. Since coming to this property, I have taken inventory of areas in need of improvement and please... More

Ellicott City, Maryland
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 18 October 2011
2
people found this review helpful

This hotel was chosen for myself and a group that was in the area for the weekend. It was much more appealing on the inside than the outside. We were not very sure what to expect at first since this hotel was chosen for us and no one had previously stayed there before. Some of our rooms were better than... More

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Stacey Schuhardt, General Manager at Hagerstown Hotel and Convention Center, responded to this review
30 November 2011

Thank you for posting your postive comments of the hotel. It is always nice to learn from our guests and look for ways to improve our hotel and service but it is equally as nice to hear where we are keeping our guests happy so we may continue moving in a positive direction. I am always available to speak with... More

Stewartstown, Pennsylvania, United States
1 review
4 of 5 stars Reviewed 16 October 2011

I would recommend this hotel and convention center, for anyone that is looking for a place to having everything in one place. My son and daughter in-law had their wedding reception there. Everything was great they did all the setup and clean -up and the food was great too. The breakfast was great not just coffee and muffin, you can... More

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Stacey Schuhardt, General Manager at Hagerstown Hotel and Convention Center, responded to this review
30 November 2011

Thank you so much for your kind comments about your recent visit. We are a great location for weddings and I love to hear our guests enjoy their stay as well as the time you spent with us during your special event. We are always open to hearing our guests' reviews and comments as we take each one seriously and... More

PA
Contributor
19 reviews 19 reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 2 October 2011
1
person found this review helpful

We were here with a group weekend and this hotel was chosen for us. We wouldn't stay here again. I felt the place had a bad smell to it and wasn't clean. It wasn't just that it was old, it was dirty. There were some unidentifyable items in the tub that looked like cat litter, and hair in it. We... More

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See 2 more reviews by LindaStBr for Hagerstown
Philadelphia, Pennsylvania
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 25 July 2011
2
people found this review helpful

This hotel is the dirtiest hotel we have ever stayed in. The towels looked like they were from 50 years ago. We found many bugs and critters running around. The toilets looked like they have not been cleaned for a very long time. Some of the rooms smelled like someone died in them. There are only steps to get to... More

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INDIANA
Senior Contributor
34 reviews 34 reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 24 July 2011

I would recommend this hotel for business or fun. They are very hospitable and well situated for meetings. The building isn't new, but is clean and updated. It was too cold for swimming in March, but the outdoor pool area was large and completely hidden from the road. Breakfast was hot and served by friendly waitresses in the hotel restaurant.... More

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Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed 21 July 2011

I can't tell you how thrilled I was to have found this place. After a long, arduous journey from Washington, I needed to pull off to rest for the evening. Upon arrival, I was greeted by a cheerful, helpful front desk manager who assured me that she could find me a room. The lodgings themselves were spotless and - a... More

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Additional Information about Hagerstown Hotel and Convention Center

1910 Dual Highway, Hagerstown, MD 21740
Price range (per night):* 79 AUD - 103 AUD

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