This Comfort Inn is convenient to Baltimore Inner Harbor, Camden Yards, and Ravens Stadium. It was clean with comfortable beds and not too small rooms. The management and all staff were helpful and friendly. Complimentary breakfast actually had some protein - eggs (scrambled and hard boiled), sausage and yogurt. It also had a waffle maker with two flavors of batter.
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Considering that my husband and I are military, we travel to a lot of different places when he has leave. Most are brand new areas where we know nobody and are just trying to explore a new place. This time we picked Baltimore. We initially pulled into a Days Inn down the street from this hotel but they were closed...
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Thank you for your husband's service in the military and taking the time to tell your story. I would like to apologize for the inconvenience. I certainly agree that your unsatisfactory experiences do not represent the level of service we stride to provide. The very idea of the us asking how our guests stay was, is to ensure that they...
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We stayed her for five days. The rooms were decent and clean. The staff was friendly and the continental breakfest had a decent selection.
The hallway carpet got vaccumed maybe once the entire time we were there, sooo overall it was stained and dirty. The hotel guests were questionable but we didn't have any problems.
So overall our stay was...
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Thank you very much in deed for your feedback. We will always continue to work hard to make sure we meet better standards.
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The reservation was set up for me and I didn't check the reviews first because we were in a hurry to make plans at the last minute.
Pros: the staff seemed to be friendly and they did give us a break on the bill. There was at least some remodeling done in the bathroom - new floor tile and sink....
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First I would like for apologize for all inconveniences. We are constantly working to make improvements and though we might not be there yet our staff understands your concerns and always do their best to make your stay satisfying. While the same condition does not apply to all rooms we understand the grieveineces and try to satisfy guests. We hope...
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This place is dirty and full of questionable people that live there. We stayed about an hour while I was on the phone with Choice Privileges to try and get my money back. We had booked a room for 4 nights prepaid and left after an hour. I felt very unsafe. I've never seen a Comfort Inn that dirty. The...
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We are sorry that we could not live up to your expectations. I think front desk handled the situation to your favor at their own discretion even though it was a prepaid non refundable stay. I was dissapointed that you were not satisfied. I called you personally and left a message. I'm sorry that you feel the way you do...
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We have stayed here for the past few years when we go to The Preakness in Baltimore.
Have never really had any problems. It is convenient & not overpriced. Inner Harbor is too expensive plus you have to pay for parking. The place is not grand but it is decent.
We did NOT have bedbugs. When I saw the comment...
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We would love to have you back. Thank you very much. I think your plan is great and hope others can follow it as well.
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Staff was nice, but after that, it was all downhill. The carpet in the hallway was dirty. The carpet in the room was dirty and the bedspread was stained with God knows what. I was afraid to take my shoes off in the room. This hotel desperately needs an update. Cannot recommend it in its current state.
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I am very glad you appreciated our service. We are truely sorry for not being able to live up to your expectations. We take reviews such as these seriously and continuosly work on make it better for our guests. We hope we can make it better for your the next time you decide to stay with us. Always feel free...
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I have stayed at this motel several times, nothing grand about it but offers a plesant stay. The rooms are clean and the staff are very accomodating. I have stayed at other motels in the area but this one is better in terms of cleanliness and service.
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While staying for 3 nights at this hotel, I was initially very pleased. Everyone was nice and the hotel appeared clean. I am not a traveler and rarely go anywhere so I was very pleased with my agencies choice of hotels. However, a few days after I returned home, I had several bites on both arms. Long story short they...
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This was a misunderstanding. While the incident of finding bed bugs in the room was true, I had a professional conversation about how bed bugs in hotels beds are becoming a problem and how these pests transport themselves. Fortunately we don't have an alarming bed bug problem. While bed bugs were found in the room, also confirmed by our pest...
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This hotel has zero curb appeal to begin with and reception apparently has never been through customer service training. The hallways reek of mildew and the carpet is dull and stained throughout. There isn't any pride of ownership here; the walls and ceiling are visibly soiled and dingy. The bedspread and tub was stained/dirty and when I went to complain...
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Sorry about your unplesant stay but new management is deligently working to satisfy guest inconvenieces and dissatisfaction.
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24 Reviews
39 Reviews
