I have stayed here about 9 or 10 full weeks on and off the past year always a minimum of three nights up to 11 days. The hotel is very decent the staff will take care of any concerns, The non smoking floors 2 and up are great clean and comfortable, I am a smoker and the past couple of...
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It's never good to hear that we have fallen short and dissatisfied a guest. Though, we value the opportunity to address the deficiency and improve. So, we appreciate your feedback and endeavor to deliver a 1st floor experience, as good, if not better, than the experiences you have had on the other non-smoking floors.
We are currently in the process...
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I read many reviews on hotels in this area and this seemed like a good choice, but one never knows till you arrive. Someone else in a review suggested requesting a room on the lobby floor which is I did, and it is a good idea, makes getting in and out very easy, also when going for breakfast in the...
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Thanks for your favorable feedback! Our team is made up of individuals who care about guest satisfaction and creating a hotel that guests love. It is great to hear feedback that affirms our efforts, I will definitely share your comments with them. Also, thanks for sharing the good advice on the convenience of the 2nd floor rooms. We look forward...
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Front desk staff was very nice. However when I went to my room I found it had not been cleaned, this was after 3PM. They got it cleaned after about a half hour wait. Breakfast is the usual Express fare. Breakfast staff was very attentive! Window in my room which was on the first floor in the back was screwed...
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We value when guests take the time to provide us with feedback and we find this review both helpful and constructive. We provide a security each night and have had few security concerns. We are in a safe, quiet neighborhood near the Metro rail station and an adjacent corporate park.
It was apparent that this guest room needed some extra...
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Myself and 10 family members came to DC to attend a funeral. The hotel was right off the interstate with plenty of free party. The breakfast was better than most, and we loved the Pancake machine. Just press the ok button and 2 pancakes comes out the side of the unit so have your plate ready.
The lobby was very...
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Thank for your wonderful feedback. Our team works hard to provide the best service possible to all of our guests. It is reaffirming to hear your comments; which I will certainly share with our team members. And again, please extend the condolences of our Holiday Inn Express family to your family. We hope to host you under different circumstances sometime...
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I stayed at this Holiday Inn during a conference at National Harbor. The rooms were clean, although the bed was lumpy and you could feel every spring, and the hotel staff was nice. It is a bit disconcerting though, when the local police are parked on the cul-de-sac out front and like to hang out in the lobby breakfast area...
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Thanks for your feedback, Barbara and thank you for choosing to stay with us. All of our mattresses were just replaced a few years ago. However, as we identify any that are in need of replacing, we do not hesitate to do so. We appreciate you calling that to our attention and I will follow-up accordingly. We invite local officers...
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We stayed overnight here for our visit to George Washington University for the open house. After a long drive we arrived to a quick check in. I do not know if being a priority club member has anthing to do with this. we were given cookies by the front desk. A nice gesture.
The room was a big and clean...
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Thanks for your feedback, Bigwawao. Our team works hard to deliver a great stay experience to each and everyone of our guests, so your observations are affirming.
There are a couple of restaurants within 3 blocks, including a Red Lobster on Auth Way. Though you are right, there are not many very close to the hotel. We do have great...
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My wife and I stayed here when we visited DC. Nicely located outside of the city and a 5 minute walk from the metro. Very reasonably priced and very clean. The manager was very helpful and we enjoyed our stay.
Would recommend to anyone wanting to be outside the city. Great.
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Thanks for your comments Pauldolling and thank you for choosing to stay with us.
Our proximity to the city, with access to the nearby Metro Rail station is generally an attractive feature of our hotel. Many of our guests enjoy the ease of using our complimentary Shuttle Service to get to and from the Metro station, giving them access to...
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This was a great hotel to stay at. It was only about a 15 minute drive to downtown DC. I would recommend this hotel if you want to drive or take metro downtown. Metro station is within walking distance if you dont mind walking about a half of mile or you can park there at the metro station for free...
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Thanks for your feedback MrHoliday.
Our shower controls may require a bit of instruction... I think the designer was opting for a contemporary look. We have added an instruction card which hangs from the showerhead. But, replacing the controls is certainly on my list of recommended improvements during the next renovation. Of course, our showerheads are rated #1! :)
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We stayed at this hotel for a Washington Redskins game at Fedex field. The customer service was excellent. We had no problems checking in early. The hotel was very nice and and clean. They even baked cookies that night. I would recommend this hotel to anyone. We will defiantly be staying here again when we are in the area. Thanks...
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We stayed at this hotel for a week while visiting DC. We wanted a place that had free parking, included breakfast, and was close to the subway. This one met all the requirements.
A couple of days before we arrived, I had called the hotel to let them know we’d be checking in late. It turned out there was an...
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Thank you for choosing to stay with us. We are glad that you had a great experience and value your feedback regarding the refrigerator and the programming on the new Flat panel TV in the guest room. Both of those issues have been corrected. Further, we value guest safety and security as a high priority and have corrected the latching...
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