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All 2 Westlake hotels »

Isle of Capri Hotel and Casino -Lake Charles

100 Westlake Ave., Westlake, LA 70669
Hotel amenities
Ranked #2 of 2 hotels in Westlake
3.0 of 5 stars 63 Reviews
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63 reviews from our community

    Trip type
Traveller rating
    9
    18
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Date Rating
artkayak
The Woodlands
Senior Contributor
22 reviews
2 helpful votes
5 of 5 stars Reviewed 27 January 2012

We stopped by the Isle of Capri again this after after attending a Mardi Gras Ball and it looked as if they had cleaned the place up a bit as the carpets and machines appeared cleaner and more looked after. As usual we had a great time and I appreciated the helpfulness of the casino staff. I'm sure we will... More

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ehall
Houston, TX
Senior Contributor
21 reviews
10 helpful votes
3 of 5 stars Reviewed 23 January 2012

This is a review on the Inn, which is the hotel across the parking lot from the casino. The rooms have been recently renovated, which is a plus. However, they NEVER have the room type you reserve available. We tried to check in at 2PM on a Thursday, and were told the room type we reserved was not available (king/non-smoking),... More

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B M
Houston
1 review
5 of 5 stars Reviewed 31 December 2011

My wife and I went over for a 2 day get a way over the Holidays and had a wonderful experience. We stayed in the Inn across from the Casino, and the rooms were spotless, the staff was friendly! The Casino was a blast, with the dealers making the experience wonderful!. Thanks to everyone at the property who made our... More

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rebingtx
TX
Contributor
11 reviews
3 helpful votes
5 of 5 stars Reviewed 13 December 2011

Stayed in the Tower. Clean room loved the whirlpool tub will be back again. More

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Carl L
Arlington, Texas
Reviewer
3 reviews
6 helpful votes
2 of 5 stars Reviewed 10 November 2011
2
people found this review helpful

Started off at the Inn at The Isle and was the worst place I have ever been in. Stains on carpet, dust caked between floor and wall, in bathroom on floor had hair (both long and from the other part of anatomy yuk) and dirty napkins under curtains. Staff was indifferent, gave me key to look at another room which... More

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Paul_Hutchens, General Manager at Isle of Capri Hotel and Casino -Lake Charles, responded to this review
14 December 2011

I am very sorry that you experienced such poor conditions at the Inn during your visit in November. This is certainly not typical of our housekeeping or of our staff, as we strive to provide our guests with a clean, safe, friendly and fun environment when they visit the Isle of Capri. The issues have already been addressed and I... More

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gatorcane
Miami
Senior Contributor
40 reviews
42 helpful votes
2 of 5 stars Reviewed 15 October 2011
3
people found this review helpful

We stayed at this property for two nights and this review is to help you make a better choice. The people at the reception desk are mean and unpleasant. There are no smiles and no thank yours happening at that front desk. We needed another key and that produced a snarl from the lady. We asked for directions nobody knew... More

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Paul_Hutchens, General Manager at Isle of Capri Hotel and Casino -Lake Charles, responded to this review
2 November 2011

I apologize that you were disappointed with your recent stay at the Isle of Capri Hotel and would like the opportunity to discuss your visit in further detail. For the most part, our 1,200 team members strive to provide our guests with a clean, safe, friendly and fun environment. Other than your indication that you have a good time in... More

Lookout II
Houston, Texas
Contributor
12 reviews
40 helpful votes
4 of 5 stars Reviewed 12 October 2011
1
person found this review helpful

The hotel tower is all suites. They are wonderful. 2 TV's, a very large jacuzzi in the room with a King bed and in the bathroom with 2 Queens in the room. The Living Room area is large and comfortable. Very good lighting. The bathroom in the King room had a large built in dressing table and seat, mirror and... More

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Paul_Hutchens, General Manager at Isle of Capri Hotel and Casino -Lake Charles, responded to this review
13 October 2011

Thank you for your positive comments. Over the past several months, we have made a lot of improvements at the Isle and I am glad to see that they are being noticed by our guests. I can also understand your frustration with long lines and can assure you that this is an area that will be addressed. Hopefully on your... More

YIISD
Houston, Texas
Senior Reviewer
6 reviews
6 helpful votes
2 of 5 stars Reviewed 27 September 2011
2
people found this review helpful

In a 3 night stay, I changed rooms 3 times - all the first 2 days- and the front desk manager NEVER so much as offered to have a bus boy OR housekeeping help me move. All 3 moves were due to A/C not working, TV not working, phone not working .. ALL Maintenance problems. I spoke withe the Front... More

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artkayak
The Woodlands
Senior Contributor
22 reviews
2 helpful votes
4 of 5 stars Reviewed 15 September 2011
1
person found this review helpful

We had a blast at the Isle of Capri while we were in town for a Mardi Gras ball. My only suggestion would be it could be a little cleaner inside the casino. The overall atmosphere felt like an ode to the 90s but we still had a great time. More

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Paul_Hutchens, General Manager at Isle of Capri Hotel and Casino -Lake Charles, responded to this review
29 September 2011

Thank you for your comments. Although we are not the newest casino in Southwest Louisiana, we believe we are the friendliest casino and our 1,200 team members are committed to making sure that our guests have fun. Your review indicated that you stayed in February for a Mardi Gras ball. Have you stopped by recently? If not, I think that... More

mjbbg572
Houston, Texas
Senior Reviewer
10 reviews
2 helpful votes
2 of 5 stars Reviewed 12 September 2011
1
person found this review helpful

This place is a simple roadside casino/hotel. Don't expect anything more. I have stayed at all the hotels on the strip and been to most of the buffets too. Capri is not Vegas! So don't expect it to be. With that said, my stay was pleasant. My tower suite was acceptable. It was decently clean, had a pretty good view.... More

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Paul_Hutchens, General Manager at Isle of Capri Hotel and Casino -Lake Charles, responded to this review
23 September 2011

Thank you for taking the time to post feedback of your recent stay at the Isle of Capri in Lake Charles. Our casino is a little older than some of the others in our area; therefore, we strive even harder to provide our guests with a clean, fun and friendly atmosphere during their visit. Our new food and beverage staff... More

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Isle of Capri Hotel and Casino -Lake Charles Also Known As

  • Isle Of Capri Westlake
Address: 100 Westlake Ave., Westlake, LA 70669

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Isle of Capri Hotel and Casino -Lake Charles
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