We just checked in. Normally, I do not leave views, however, I felt compelled to do so this time. The hotel is under construction which is fine and a normal part of business. However, the associate, "Rebecca," working at the front desk was extremely rude to my father when he did not hear her and did not understand that it... More

Showed up there late as we were driving. When we tried to check in found out that according the "Louisiana State Law" no room can be rented to anyone under 21. I was travelling with some kids and cannot be in the same room as them for obvious reasons. Funny that in all my stays in Louisiana, this has never... More

Hotel GM is very rude and money hungry. He could care less about guest satifaction and only about the money. I WILL NEVER use this hotel again. Overcharged and refused to correct. Had to call guest assistance to get the money back.

I was coming to Lake Charles for a reunion, so needed to stay several days. The reservation was made in August by calling the hotel itself instead of the 800 number because I needed to know where it was located in relation to where the reunion was being held. I even had a confirmation number. When I called in early... More

Great continental breakfast. The staff was extreamly friendly and helpful. Accommodated an early check in so that we could attend an event and come straight back to our room with no delay. Bathroom is small and the shower left a bit to be desired, but the beds are clean and comfortable. One problem was I had a package left for... More

This hotel is in need of updating - they charge too much for their hotel. The bathroom was tiny! The staff was friendly. Breakfast was served at 7 - it was a Saturday but they should recognize that guests travel on Saturdays, too and prefer earlier starts.

I arrived at night and not sure I was in the best part of town. Check-in was very easy, everything was already ready for me. There is a refundable $20 deposit even if you are using priority club points for your stay. Ask the desk clerk about the area and okay if I leave things in my car. Was advised... More

If you are staying in Lake Charles to enjoy the casinos, do not choose this hotel as your accommodation. It is quite far and not an easy drive from the casino area. Also, the general location is scummy. Didn't feel safe, worried about vehicle. The bathroom was so poorly lit I could barely see what I was doing when applying... More

My wife and I stayed here for a week. The staff was friendly and helpful and the hotel and room was always clean. The pool was well taken care of and the breakfast was better than most, with omlets, pancakes and etc. We had absolutely no problems during the entire stay, will stay here on our next visit.