Terrible customer services, I have had an issue with the bill and I keep getting transferred to the general managers voicemail, her name is Jodi, she is suppose to be in her office but she never picks up or returns calls ever. The front desk transfers you all over the place but the people they transfer you to never pick... More

Staff Very Rude!!! Closed Pool Early But No Sigh Up. Very Poor Services!!! People Hanging around Front Desk All Day. No Fridge OR microwave In Room. No Towels At Pool Or In Gym. Staff Knew Towels Were Empty, DidNothing

From the moment I walked into the hotel, there was a welcome feeling. I arrived at 9:30pm , and the front desk person greeted me with a smile. The Bar was full, and all were enjoying them selves. My room was VERY clean, and I had a great nights sleep. The fitness room meet all my needs, and I had... More

First, let me start by saying, there's no Free Breakfast. We like to stay at hotels with at least continental breakfast but this hotel did not have that. They did have a restaurant downstairs which looked very nice. It ended up being OK because we found a Big Boy Restaurant nearby and fell in love with it. Since it was... More

Specifically requested room away from elevator (in advance on website) and got one 3 paces from the elevator (very noisy).Came back to hotel next day at 4pm to work from room and room was still not cleaned. Called front desk 4 times - no answer, so I had to go back down. After is was "cleaned", the coffee machine still... More

This was my first trip to Louisville and I was so happy to find out the Holiday Inn Southwest was easy to get to from the airport and all of my appointments (UofL, Expo Center). The hotel is right off the highway! Pat in the restaurant for breakfast was an absolute delight, excellent service! I had dinner at the hotel... More

I stayed here on a pleasure visit. It was my first time n the city. Check in was quick, easy, and friendly. LaQuisha was awesome and also the housekeepers were nice and friendly. Nice room n great stay!!!!! I recommend this hotel for cleanliness, nice staff. The receptionist the next day at check out was great also.

Stayed here for 30 days straight due to work in area. Large quiet rooms with fridge and micro. Had a comfortable king bed and older sofa along with flat screen tv and computer work station. Wifi was strong and dependable. Housekeeping was excellent as well as front desk staff. Hats off to Cathy at front desk for a job well... More

The hotel itself is nice. The room (we stayed in room # 512) is a basic room. Nothing outstanding about it. Just an average Holiday Inn hotel room. The area surrounding the hotel is sketchy. I wouldn't walk around the area at night. Lots of people wandering through the parking lot. VERY convenient to University of Louisville. I stayed at... More