Airconditioning broke in a heat wave and the front desk would'nt fix or change rooms. Pool shut down i was told 5 different stories why it was shut down. The management is horrible, the ice machine is non-existent. Breakfast sucks frozen waffles with no syrup for a week straight and only can have one! Whoever owns this need to sell... More

Booked on line for an event, checked in tried to call front desk and couldn't so I had to walk back down stairs to ask for some bulbs. Tried to take a shower and no hot water, front desk gave me another room, but no heat, Tried to get my refund and no Manager available, she told me that he... More

We arrived after midnight- one member of the group had arrived early, and was told there was no reservation for the three rooms I had booked under my name. When I arrived, he did manage to find said reservations. However, it took 45 minutes of fighting to get the rates that i had confirmed with the manager, desk attendants, and... More

The employee mooned my 13 year old daughter and two other teens in the lobby. He had his pants down with his lady friend behind the front desk area. No manager was available all weekend. This place should be shut down. We were there for a soccer tournament. Most of the teams families left after the first night due to... More

I have been staying here for over 5 years 3-4 months a year. Far and away the best value in Louisville. Dont let the snobby legal aide review (lol) throw you off.

They fail to tell you that they put up a hand written sign that says the lobby is closed until 8am, after 10pm-ish. They do not leave a contact number for emergencies, and the number listed on the marquee to make your reservations, well...nobody answers it. So if you need to check in your reservation after 10pm, you'll just have... More

I was transferred here by one of the two largest employers of Louisville. I was looking for an inexpensive mutiple month extended stay until I could buy just the right home in the right place. One of the reasons I wanted to take my time was because of REALLY BAD experiences with Landlords. The Chariot Hotel was the worst one... More

When we walked into the first room we were given, there was plaster that had fallen from the ceiling all over the floor, bed and tv stand. We went back to the desk to get a different room, no problem. The lady at the desk was very friendly and apologetic and gave us a different room right away. The new... More

The good... 1)hotel staff was very very very nice 2) they had power 3) they did send someone to repair the toilet The bad... 1) The floor in the room was soaked from a broken toilet. 2) The box spring mattress had vomit stains 3)ironically the ice machine didn't work 4) no towels 5) no phone service direct to rooms... More