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All 96 Louisville hotels

BEST WESTERN Louisville East

3.0 of 5
9802 Bunsen Way, Louisville, KY 40299 (East Louisville)
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Ranked #53 of 96 hotels in Louisville
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72 reviews from our community

    Trip type
Traveller rating
    21
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Date Rating
Grayson, Kentucky, United States
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 16 June 2013 NEW

I will start with the cons and get them out of the way: the beds are very hard and uncomfortable, we had some very sleepless nights. To me that's pretty important in choosing a hotel. Also, it was crowded and expensive, but it was also Memorial Day weekend and not the hotel's fault. I expected to pay a higher price... More

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Athens, Alabama, Usa
1 review
5 of 5 stars Reviewed 14 June 2013 NEW

Review collected in partnership with Best Western

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East Peoria, Illinois
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 7 June 2013

stayed here with my family of four. staff was courteous and hotel was nicely updated. pool was small and cold. hot breakfast was good. eggs potatoes sausage, french toast all cooked fresh. toilet was running so i removed the tank lid to attempt to fix but found mold behind the lid. yuk. overall though a very good value for the... More

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See 2 more reviews by dsign95 for Louisville
Lori G, Manager at BEST WESTERN Louisville East, responded to this review
9 June 2013

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are taking steps to ensure that our housekeeping and maintenance departments are routinely checking the toilet lids... More

Warren, MI
Top Contributor
144 reviews 144 reviews
144 hotel reviews
Reviews in 98 cities Reviews in 98 cities
77 helpful votes 77 helpful votes
2 of 5 stars Reviewed 7 June 2013

My problem with this hotel isn't really a problem with the hotel at all, my problem is Priceline increasing the star level of inferior properties. This is a simple Best Western 2-star property, nothing more, nothing less. As a 2 star hotel they succeed in providing simple, clean but outdated accommodations. Had i wanted a 2 star property and experience... More

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See 2 more reviews by michtraveler1969 for Louisville
Lori G, Manager at BEST WESTERN Louisville East, responded to this review
9 June 2013

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hate to hear that you do not feel we are a 3 star hotel. We are making... More

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A TripAdvisor Member
4 of 5 stars Reviewed 27 May 2013

Stayed 1 night. The staff was awesome. Arrived late and they opened pool so kids could swim even though it was posted that the pool closed at 10PM. We didn't arrive until 10:30PM. Breakfast was OK but a little limited. Room was what I expected for price. It was clean and comfortable. Again, I want to state that the staff... More

Review collected in partnership with Best Western

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Lori G, Manager at BEST WESTERN Louisville East, responded to this review
29 May 2013

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I really enjoyed getting to meet you and your awesome kids, and was more than happy help. I... More

O'Fallon, Missouri
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 20 May 2013

Very happy with our stay at Best Western Louisville East. Excellent staff. Comfortable room. Great location. Easy to find from I 64. Nice having breakfast in the morning before continuing on our trip.

Was this review helpful? Yes
Lori G, Manager at BEST WESTERN Louisville East, responded to this review
22 May 2013

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon!! Sincerely, Lori Garrow Assistant General Manger Best... More

Niagara Falls, Canada
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 7 May 2013

I stayed here in March of 2011, shortly after they changed owners. Everything was updated. The room was completely redone. I have a suite that I did not pay to upgrade to. The price at the time was amazing for the time of year with the MATS Show going on. All hotels were solidly booked. I arrived early and they... More

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See 3 more reviews by J D for Louisville
Lori G, Manager at BEST WESTERN Louisville East, responded to this review
8 May 2013

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. It's great to hear that you have stayed with us several times, and plan on staying again. Don't... More

Overland Park, Kansas
Contributor
20 reviews 20 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 6 May 2013

The Best Western has some good things to mention: a very friendly staff and a delicious, made to order breakfast. The room was fairly comfortable, though there is a bit of a stale smoke smell and the smell of an old property to it. Priceline has this property listed as a 3 star hotel, which it is not. It is... More

Was this review helpful? Yes
Lori G, Manager at BEST WESTERN Louisville East, responded to this review
8 May 2013

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hate to hear that you do not feel we are a 3 star hotel. We are making... More

Louisville, Kentucky, United States
1 review
5 of 5 stars Reviewed 27 April 2013

From beginning to end, front desk to housekeeping, great experience. In particular, the front desk was extremely accommodating. We had to check out a little late (ok, an hour and half lol), and it was not a problem at all. Once again, GREAT experience!

Was this review helpful? Yes
Lori G, Manager at BEST WESTERN Louisville East, responded to this review
8 May 2013

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We love having you guys here and hope you will continue to come back and see us!! Sincerely,... More

Edgewood, New Mexico, Usa
1 review
5 of 5 stars Reviewed 25 April 2013

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Review collected in partnership with Best Western

Was this review helpful? Yes
Lori G, Manager at BEST WESTERN Louisville East, responded to this review
27 April 2013

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Additional Information about BEST WESTERN Louisville East

Also Known As:
Best Western Envoy Inn And Suites
Best Western Envoy Hotel Louisville
Best Western Louisville
Louisville Best Western
Address: 9802 Bunsen Way, Louisville, KY 40299
Phone Number:
Region: United States > Kentucky > Louisville > East Louisville
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
#36 Business Hotels in Louisville
Price range (per night): $65 - $132
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Stay at this Louisville, Kentucky hotel featuring recently renovated guest rooms and enjoy a host of convenient amenities at a great value while traveling. The Best Western Louisville East is conveniently located with easy access to key attractions and business locations. Hotel guests will appreciate the variety of nearby dining and shopping options.Area Attractions:Churchill Downs – 12 m KY Fair / Expo – 10 mKentucky Derby Museum – 12 m 4th Street Live – 11 mLouisville Slugger Museum – 12m Skyview Park – 2 mCaesars Riverboat Casino – 25m Oxmoor Mall – 4 mTom Sawyer State Park – 7 m St. Matthews Mall – 4 m ... more   less 
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