I now understand why Holiday Inn removed their name being associated with this property. They place is disgusting. It has not been updated since it was built and looks like it has not been cleaned either. The lobby, restaurant, furniture, carpets, garage, etc. are awful. It is a disgrace that this hotel and the surrounding plaza will function as a... More

Conveniently located in downtown Frankfort, visitors can walk to local restaurants and watering holes. Friendly staff from the front desk to the bar. Clean rooms (hint: ask for a higher floor room with a river view, very pretty) with all the amenities. The most comfortable bed I've slept in outside of the higher end chain hotels. Expected much less in... More

Nice decor, comfortable rooms, and good location for a conference (my reason for beign there). Loved the shrimp and grits at Terrace, the hotel restaurant. Bar tenders were a bit slow to serve at the bar, but overall, a pleasant experience. The waterfall in the lobby is relaxing and an added plus.

This hotel is a great location for anyone visiting the convention center, downtown, or the Transportation Cabinent as these are all located easily within walking distance. The state Capital Buiding is a little over a mile from this hotel...but good sidewalks for anyone feeling energetic. The hotel itself is in major need of a renovation. As it is old and... More

I sent an email in advance of my trip requesting a room away from the elevator and vending machines. No response. Upon arrival, I was put in a room right next to the vending machines. I had breakfast one morning and noted another guest had her dog with her. It was not a seeing eye dog. The hotel restaurant is... More

I was a little weary of staying here after reading some of the reviews, but was overall pleased with my stay. This is a great spot for the convention center (a large arena) and on the edge of the downtown area. The unfortunate part is that the hotel is separated from the convention center and downtown by a crumbiling plaza... More

To date I made (8) eight requests of the General Manager to acknowledge my concern and I've received "NO RESPONSE". My accommodations were disheartening, embarrassing, uncomfortable and disruptive. I reserved Suite 807 and the adjoining rooms on each side of that suite, arriving May 4th and departing May 5th. Suite 807 was to be for the graduation reception of my... More

This hotel provides everything you need for a comfortable stay. My room was clean, it was quiet and water pressure in the shower was good. I would agree that this hotel probably isn't what it use to be but them again either am I (although my wife says I am more handsome with time). Wonderful lobby, cool waterfall and great... More

I have to go to Frankfort often for business and we normally stay at the Plaza due to it's proximity to our training site. This hotel was probably amazing back in its day, but it has really gone to pot. The lobby is amazing and when you arrive you think you've ARRIVED. But one short trip up the elevator will... More