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Best Western Inn Florence

2.5 of 5
7821 Commerce Dr., Florence, KY 41042
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Best Western Inn Florence
Ranked #2 of 27 hotels in Florence
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189 reviews from our community

    Trip type
Traveller rating
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Date Rating
North Royalton, Ohio, United States
1 review
5 of 5 stars Reviewed 17 May 2013 NEW

My husband and I have had the pleasure of staying in this hotel several times over the last couple of years and I would recomment this hotel to anyone. The staff is especially friendly and quick to fix any request we have. I usually request a certtain room and it is always ready for us. We plan on staying at... More

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Wellington
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 17 May 2013 NEW

From the beginning, with Brett, our stay was a really good experience. Great staff, really nice clean rooms and a wonderful breakfast to begin our day. I highly recommend this property! Loved the concerned call after check in to inquire if everything was satisfactory.

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Review collected in partnership with Best Western

Lynchburg, Virginia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 15 May 2013 NEW

On a recent trip to Creation Museum, my wife, granddaughter and pet dog stayed at this Best Western. Everything was great, From the room being spotless to the breakfast. I can not say enough about the clerk, Kat (correct name). She went out of her way to make sure everything was just right. My granddaughter was worried about her hair... More

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Appleton, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 13 May 2013

Good stay, nice room and bed. We asked to change rooms and were promptly moved. Breakfast was OK, good waffles, very good oranges, eggs were pretty bad. Fresh cookies at night. Staff was courteous and helpful.

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Germantown, Tennessee
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 13 May 2013 via mobile

When I first got here I thought the reviews were generous. The lady who checked us and was very nice but probably 80 years old and very slow. The carpet is a little old and it doesn't look so good when you come in. That said the room was nice and clean and the bed was great. I would stay... More

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BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review
14 May 2013

Thank you for taking the time and filling out a review on Ila and also about the cleanliness of the property. Ila has been with us throughout the 17 year history of Best Western Inn Florence. Although she is older and slow she seems to be a great assets to our company and the guests. I am sorry about the... More

Hollidaysburg, Pennsylvania
1 review
5 of 5 stars Reviewed 12 May 2013

I just love this place. The overall condition of this facility is great. The staff is very friendly and helpful. Once you check into your room approx 10 minutes after you enter your room you will receive a call asking how your room is and if there is anything you need. The complimentary breakfast is excellent. It usually consists of... More

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BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review
14 May 2013

Thank you for taking the time and filling out a review on trip advisor. We love to see that our property has made such a great experience for your trips to Florence. Thank you for filling out such a detailed review. Reviews as these allow our future guests to know exactly what they are purchasing before arriving. Thank you for... More

Cross Lanes, West Virginia
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 12 May 2013

There were problems from the moment we walked through the door at this Best Western. The woman behind the counter (Ila) said that this was not her usual job, that she was filing in for someone else. She asked for our last name, and could not find our reservation (which was prepaid on Tingo, which is an affiliate of Expedia).... More

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BESTWESTERNFLORENCE, 3rd Shift Front Desk Clerk at Best Western Inn Florence, responded to this review
14 May 2013

Thank you for taking the time and filling out a review on Trip Advisor. We always like to know where we can improve to make our guests have a better overall experience. I want to personally apologize for your check in experience with myself. I was not aware that TINGO was an affiliate with Expedia. Expedia had not sent us... More

Florence, Kentucky
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 12 May 2013

Stayed here with my family a few weeks ago.. I had called the night auditor at the hotel and she was able to solve the noise problems we were having upstairs.. I found the rooms to be clean and the bathroom to smell good/be clean. Would stay here again.

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See 2 more reviews by Tommy J for Florence
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review
14 May 2013

Thank you for taking the time and writing about your experience at the Best Western Florence. We are happy to see that you found hotel comfortable and clean. We love to know when we have done a great job pleasing our guest and making them have a great experience. Thank You for your kind comments Sincerely Brett Rouse More

La Vergne, Tennessee
1 review
4 of 5 stars Reviewed 11 May 2013

We stayed on the 2nd floor and the room was beautiful. It didn't have a beautiful view, because it was a busy area, yet the room itself was very nicely done, The King size bed had 5 comfortable pillows and the bed was equally enjoyable. The staff was helpful and more than willing to go that extra step to make... More

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BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review
14 May 2013

Thank you for the wonderful review about your stays and also your experience. We are happy to see that both times you enjoyed your stay and also that you like the renovations that we did. Thank you for the kind words about our property. I am sure that our future guests will appreciate them as well. Sincerely Brett Rouse More

Kokomo, Indiana
1 review
5 of 5 stars Reviewed 9 May 2013

The room was an excellent value. It was well appointed, clean and quiet. The staff was exceptional. We were given written directions to many restaurants in the area which was great. There were fresh baked cookies and coffee available when we returned from dinner. The following morning, there was a bad accident at "our exit" so the interstate was closed.... More

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BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review
14 May 2013

Thank you for taking the time and filling out a review. I am so happy to hear that my directions that I gave worked you out of the long traffic. I am happy to read that your overall experience was great as well. We thank you again for all your kind words and we hope that you return to visit... More

 
 
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Additional Information about Best Western Inn Florence

Also Known As:
Best Western Inn Florence Hotel Florence
Best Western Inn Florence Hotel
Best Western Florence
Florence Best Western
Address: 7821 Commerce Dr., Florence, KY 41042
Phone Number:
Region: United States > Kentucky > Florence
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotels in Florence
#2 Family Hotels in Florence
Price range (per night): $83 - $135
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Located only 10 minutes south of Downtown Cincinnati on Interstates 75/71, this mid-scale hotel offers all the conveniences you would expect from a higher priced, downtown hotel for any traveler. ... more   less 
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Best Western Inn Florence
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