Recently stayed at this hotel. I'm being kind by rating it as "average". Room was clean but musty smelling - almost as if it had previously been a smoking room and had been changed to a non-smoking room. The heating-AC unit was old and in need of replacement. Telephone same way. Both had a "patina" that suggested they had been...
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Thank you for your review. We appreciate it very much. We are in the process of changing many things. Please accept our apology for any inconvenience you may have suffered. The work is going at a fast pace and we expect our major renovation work to be completed by the end of April. 40 of the 50 AC units have...
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We stayed here expecting a very basic stay but was surprised at all the upgrades that have been made. Our room was very clean, which is my biggest expectation of any hotel. The hotel staff was extremely friendly and accomodating. The beds and pillows were very soft and comfortable, providing the whole family with a good nights sleep. The breakfast...
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We appreciate your comments very much. You are right, we are making more and more upgrades to the property.
We use the comments to train and deliver appreciation of guests to our staff. The staff is delighted to hear your comments.
Nationwide all Best Westerns have the same comfy pillows. Please stay at any Best Western to enjoy the comfy...
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I came to Columbia in Oct. 2011 for business. Best Western is not the ONLY hotel in town, but it is the most convenient.
When I first opened the door, it was muggy and had "odor". After I turned the air on and had the door opened while I carried my luggage in, it was more than enough to "clear"...
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We appreciate your comments very much and apologize for any inconvenience you may have suffered.
We are replacing all fabric and carpets in all rooms. So, there is no issue of any odor whatsoever. We have installed all new alarm clocks in each room.
As we are recent new Owners, we have been very busy to bring everything up to...
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