Larry - I have read your review, and would like to thank you for writing such kind things about Bill. I am sorry that there were items in need of repair in your room; however I am so glad he was able to assist you. I too agree that he is an exemplary employee and always goes above and beyond... More

Thank you so much for posting a review of our property. I'm thrilled that "this place was a dream" and that you like the new carpeting and floors. Please accept our apologies that you had to wait outside after hours for the night attendant to open the office. I have spoken to the staff about being available to our guests... More

I am sorry to hear that your stay was uncomfortable. I sincerely apologize that, after the recent snow event, we were lax in our efforts to keep up with the cleaning of pet feces. Going forward, we will work diligently with our guests and staff to insure this issue remains minimal at best. We will also develop a pet walking... More

I received a copy of your review, and wanted to thank you for taking the time out of your busy schedule to write such wonderful things about our property. I'm so happy to hear that you were more than pleased with your accommodations and that you found our staff to be inviting and friendly. Thank you for choosing Extended Stay... More

I received a copy of your review, and wanted to take a moment to personally respond. I am truly sorry to hear that your room conditions were deplorable and that you are in pain due to our new mattresses. To prevent this from happening again, my team is going to go through extensive re-training in room cleanliness as well as... More

I recently received a copy of your review of our hotel. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. We know that our guests have multiple hotel choices, which is why our mission is to provide clean,... More

Thank you for taking the time to review your recent stay at our hotel. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As this... More

Thank you for taking the time to review your recent stay at our hotel . We are committed to providing every guest with outstanding accommodations, so I was pleased to read your remarks about your room. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. For that I am truly sorry. It is my pleasure to... More

Thank you for taking the time to publish such a positive review of your stay at our hotel. It's always satisfying to read positive feedback from our valued guests, like you. Our company motto is "Excellence Every Day, Every Way", and my promise to you is that we will continue to operate according to this practice. It would, of course,... More