My hubby and I decided to have a date weekend in Kansas City and we stayed at this location to check it out. Even though this was our first visit, we were greeted warmly by the front desk staff. Our room was surprisingly large and had an amazing shower with multiple shower heads. When we first sat down on the...
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Dear breoni:
Thank you for taking the time to share with us your comments from your stay here at the Crowne Plaza Hotel KC-OP. It is always nice to share with my staff the positive comments that you have made about their service. They work very hard for our guests. As far as the Sleep number bed, they can be...
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Things did not get off to a good start when my flights were delayed and instead of arriving at 8PM I arrived at 2AM. Not the hotels fault of course, but then standing like an idiot at the front desk for a good 10 mins before a rather suprised member of staff popped out with a mouth full of food...
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Dear cmdsea:
Thanks for taking the time to share with us your thoughts concerning your stay with us. I want to apologze for the unpleasant feeling you encountered upon arrival at the front desk. I can assure you this issue will be addressed immediately. As far as the room condition, we have not completed all of our planned renovation that...
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The first thing to consider is that this hotel ranges from $80-$100 a night. So it is affordable, but not a bargain hotel. We were doing a "staycation" for our honeymoon, and we chose this hotel for the location. The inside was great, and surprisingly modern decor in an otherwise older building. The main impact was from the employees. Everyone...
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Dear tripsterKC:
Thank you for taking the time to share with us your comments from your recent stay. I appreciate you letting me know how well Marcus made your stay enjoyable. I am very lucky to have such a great person that believes in customer service. As far as the updated comments, we have made many new upgrades to the...
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I wanted to take the wife away for a weekend and let someone else do the work. I had recently upped my game and stayed at a C.P. in Portland, Oregon which was very, very nice. I expected the same from this one so I did not do my normal due diligence in my research.
When we arrived, there seemed...
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Dear Woodrow W:
Thank you for your thorough details about your stay with us at the Crowne Plaza Hotel Kansas City-Overland Park. I appreciate your comments that will help us improve our facility. Althought the hotel was built in the 80's we have started working on our IHG upgrades. We have completed many upgrades over the past couple of years...
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This was a decent hotel given I had a corporate rate way less than the advertised price. The good things was the Sleep Number bed. This hotel is right on the freeway, so it is convenient and if you are new to town, you wont lose it that easily. However, note that this is a dated hotel. It seemed old...
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I have to be honest and say I wasnt looking forward to our stay at this hotel (based on the reviews from this website.) But since we traveled with a girls soccer team, I booked with the group and kept quiet. This hotel exceeded my expectations! The front desk staff were very polite and friendly...the hotel including the rooms were...
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We stayed here as part of a family trip for a volleyball tournament. When we arrived, the person at the front d3sk tried telling me how to get to our room (room # 840). But it didn't make sense to me because he told us to go outside and come in the outside enterance. Well the first thing that caught...
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Dear semoguy:
Thank you for taking the time to share with us your comments from your stay.
Yes, I can agree with you on the layout of the room numbers that were set up for this hotel. The 4 story hotel was added in the 80's and was built to add an addtional 2 more floors on top for future...
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This is my second time staying at a Crowne Plaza and also second time being disappointed at one. It's clear that the decor, furnishings, layout of the building, etc. is from an old Holiday Inn Hotel - like the Holidome kind where the rooms surround the play area in the center. The only nice things here are the Select Comfort...
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Dear Huberm:
First of all I want to thank you for being a repeat customer of the Crowne Plaza Hotel KC-OP. We appreciate your business.
I also want to thank you for the comments that you have shared with us about our hotel. I am very pleased to read that you were happy with our staff and you enjoyed the...
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My first problems were with my reservation. I reserved a room with 2 double beds. When I arrived, they had put me in a king room. When I mentioned that I had reserved 2 double beds, they moved me to another room. I am concerned that I did not get the same quality room that I would have had. I...
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Dear mrjanto:
Thank you for taking the time to send me your comments from your stay in December. I want to apologize for the inconveniece that you experienced here at the hotel. Our rooms at this hotel were built in the early 80's to a standard that was set many years ago. Our rooms have recently been updated with new...
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I booked through a discount service so I was able to get a great rate for a very nice hotel. This is the first time I've stayed in the hotel, but I would probably stay again. The rooms where nice, a little out of date. Very clean and comfortable. Some great ammenities for the kids.
I was not impressed with...
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Dear iowafreak:
Thank you for taking the time to submit your comments outlining your stay at the Crowne Plaza Hotel KC-OP. I was happy to hear that you felt that our hotel was very clean, rooms were nice and that we had great amenities for the kids. I am very proud and fortunate to have a such a great housekeeping...
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