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All 16 West Des Moines hotels »

Hampton Inn Des Moines-West

2.5 of 5
7060 Lake Drive, West Des Moines, IA 50266
Hotel amenities
Hampton Inn Des Moines-West
4.0 of 5 stars 63 Reviews
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63 reviews from our community

    Trip type
Traveller rating
    33
    22
    5
    2
    1
Date Rating
Omaha, Nebraska, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 21 May 2012
1
person found this review helpful

I have stayed at this Hampton Inn for several weeks in a row now. Upon expensing my receipts, I noticed that every single week I was charged more on Tuesday and Wednesday night even though I reserved the room at a flat corporate rate. Upon discussion with the manager, she mentioned the hotel prices increase (without notification) when the hotel... More

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Ryan Hansen, General Manager at Hampton Inn Des Moines-West, responded to this review
24 May 2012

Thank you for taking the time to share your comments regarding your recent stays with us. We always appreciate any feedback we receive from our guests, especially when it presents us an opportunity to improve our guest’s experience with us. I want to apologize that we failed to meet your expectations during your stays with us. Our guest’s satisfaction is... More

Carmel, Indiana
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 20 May 2012 via mobile
2
people found this review helpful

Don't know who would think this place is updated. Rooms need new carpet, the air conditioning units were terrible; can't even tell the fan works, barely pushs any air. First thought it was just our room so they transferred us to another room....same problem. Beds not well made either. We checked out and went to a different hotel. Much better... More

Was this review helpful? Yes
Ryan Hansen, General Manager at Hampton Inn Des Moines-West, responded to this review
24 May 2012

Thank you for taking the time to post your comments regarding your recent stay with us. We genuinely appreciate any feedback we receive from our guests, especially when it presents us an opportunity to improve upon the product or service our guest’s receive. Please accept my apologies for your less than ideal stay with us. I would appreciate the opportunity... More

Michigan
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 May 2012

We stopped here recently for a quick overnight stay and were very pleased with the service and the room itself. We got a king room on the second floor and found that even with the nearby highway, three weddings and a ton of kids for a baseball/little league or softball tournament, we weren't bothered with noise. The room was clean... More

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Bloomington, Minnesota
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 May 2012

This hotel will be getting updated this year and I hope they replace the air conditioning units as ours smelled of cigarette smoke when it was running. Otherwise, the room was clean and very comfortable and the breakfast outstanding.

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Olathe
1 review
4 of 5 stars Reviewed 19 April 2012

Hotel was very clean, and staff were helpful and friendly. Pool area was nice. Breakfast had good variety and was kept stocked by staff. We were in town for a family wedding, and was nice having all our family grouped in same area of hotel.

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Roca, Nebraska, United States
1 review
5 of 5 stars Reviewed 19 April 2012

We were there for our sons wedding with several other families. The staff was very friendly and helpful. They made us feel that there were there for us and anything that we may need. They provided us with directions to several good restaurants. It was nice and quiet in the evenings. The breakfast was typical Hampton Inn fare, the waffles... More

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Waukee
1 review
5 of 5 stars Reviewed 19 April 2012

Our daughter got married the weekend of 3/30/12 and I had resevered a block of rooms for the event. Your staff went above and beyond being helpful and accomodated our ever need, sometimes before we even knew the need was there! Jodi Welder and the staff are fabulous and doing a grand job!

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Galena, IL.
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 27 March 2012
1
person found this review helpful

We were at a V-Ball tourney with 8 families.Staff was very freindly and accomodating. Help secure a meetingroom for Team meals and meetings. Pool was nice and nice chlorine levels. This weekend they enforced quiet time in halls after 10:00. greatly appreciated by me and other patrons. Breakfast was typical Hamprton fare. Very good and nice selection. They kept the... More

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Aurora, Colorado
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 24 February 2012
2
people found this review helpful

reserved a room away from ice machines, and they put me just in front of it, they have smoking rooms on 1st floor so you can smell the smoke at check in, lobby area en Breakfast, i been staying in hampton inn before and they have the smoking rooms on top floor or they are 100% smoke free, in my... More

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Ryan Hansen, General Manager at Hampton Inn Des Moines-West, responded to this review
2 March 2012

Thank you for taking the time to post your comments regarding your recent stay with us. We sincerely appreciate any feedback we receive from our guests, especially when it presents us an opportunity to improve our guest’s experience with us. I do apologize for the hairs you found in your room’s tub. Having received 3 consecutive 100% cleanliness scores on... More

Omaha, Nebraska
Senior Contributor
46 reviews 46 reviews
Reviews in 13 cities Reviews in 13 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 7 February 2012
3
people found this review helpful

We had two nights to spend in Des Moines and because I found our usual accommodations unable to present us with an acceptable package, I chose this hotel as it seemed to have better reviews. However I found some information in other reviews did not apply to our room. The reservations were easy and the staff's greetings were very nice.... More

Was this review helpful? Yes
Ryan Hansen, General Manager at Hampton Inn Des Moines-West, responded to this review
9 February 2012

Thank you for taking the time to post your comments regarding your recent stay with us. We sincerely appreciate any feedback we receive from our guests. I do apologize for the traffic noise interfering with the full enjoyment of your stay. A couple of years ago, we did install a second pane of glass in all of our guest rooms... More

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Additional Information about Hampton Inn Des Moines-West

  • Hampton Inn West Des Moines
  • West Des Moines Hampton Inn
Address: 7060 Lake Drive, West Des Moines, IA 50266
Price range (per night):* 126 AUD - 164 AUD

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