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Marriott West Des Moines

3.5 of 5
1250 Jordan Creek Parkway, West Des Moines, IA 50266
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Marriott West Des Moines
4.0 of 5 stars 55 Reviews
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55 reviews from our community

    Trip type
Traveller rating
    19
    17
    12
    5
    2
Date Rating
Chicago, Illinois
1 review
2 of 5 stars Reviewed 15 May 2012

On May 7, 2012, I made a reservation to stay at Marriott, 1250 Jordan Creek Parkway, West Des Moines, IA arriving on Friday, May 11, 2012 and checking out Monday, May 14th. I requested a handicapped room and was told that this was not a problem and the confirmation email I received indicated I had requested a handicapped room. Upon... More

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council bluffs, IA
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 11 May 2012

Stayed overnight while in town for business so it was a short visit. Very clean hotel and friendly staff. Did not have the chance to use the bar or restaurant since it was a quick visit. Close to Jordan Creek Mall and lots of dining options. First hotel off the interstate, but couldn't hear any interstate noise from inside the... More

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eCommerce Department, Manager at Marriott West Des Moines, responded to this review
14 May 2012

Thanks for choosing our hotel and taking the time to share your comments CAB314! We’re excited about our new look and are glad to know you enjoyed it. Hope business brings you back to the area, we look forward to seeing you again. Best wishes, Lisa Tuller, General Manager More

Sioux Falls
Senior Contributor
34 reviews 34 reviews
Reviews in 21 cities Reviews in 21 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 28 April 2012

Great workout room and can watch your kids at the pool

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eCommerce Department, Manager at Marriott West Des Moines, responded to this review
30 April 2012

Dear BravoBella, Thank you for you review, we’re glad to know you had a chance to enjoy the new equipment in the fitness center and hope the kids had a great time in the pool! Yours truly, Lisa Tuller, General Manager More

Iowa
Contributor
20 reviews 20 reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 27 April 2012

We have stayed at this full-service Marriott for years because of location, excellent staff & service.. The property was frankly getting a little tired in the last year or so, but we overlooked because of the above comments... Well, not tired anymore..The place has had a complete makeover & the new colors, fabrics, beds, wall coverings are beautiful... The lobby... More

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eCommerce Department, Manager at Marriott West Des Moines, responded to this review
30 April 2012

Thanks very much for the five star review and for your loyalty to our hotel biloslhi! We’re very excited about our new look and couldn’t be happier that you took the time to share your comments, we greatly appreciate it. Please know that it’s our pleasure to have you stay with us and we look forward to your next visit.... More

Omaha, Nebraska
1 review
1 of 5 stars Reviewed 12 February 2012

This is the third time I have stayed at this hotel in the past three years only because our company books a stay there. I wold never stay there on my dime. Yes the rooms are nice but if you can't sleep at night, that aspect really doesn't matter. They still haven't updated their heating/ac units. They cycle on and... More

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Kelly Ann McMillin, Manager at Marriott West Des Moines, responded to this review
28 February 2012

Dear john j, Thank you for taking the time to write a review. All feedback is valuable to us so that we can perfect our guests’ experiences. The issue with the heating/cooling unit you mentioned will be addressed immediately and I will have our Maintenance Department perform a review to ensure all rooms meet our high Marriott standards. Again, thank... More

Senior Contributor
23 reviews 23 reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 9 February 2012 via mobile

Our stay at the West Des Moines Marriott was great! The rooms were freshly refurbished and very nice. All of the staff were extremely helpful and friendly, especially the front desk manger :) I would highly recommend this hotel to any and all. I would like to thank the staff for making us feel like V.I.P.'s

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Kelly Ann McMillin, Manager at Marriott West Des Moines, responded to this review
28 February 2012

Bluemountainmom, Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. Thanks especially for recognizing our Front Desk Manager, it made their day! We look forward to seeing you next time you’re in the area! Yours truly, Lisa Tuller, General Manager More

Fort Dodge, Iowa
Contributor
13 reviews 13 reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 February 2012

We have stayed at this location several times and really haven't been disappointed. This hotel is located at the far west side of the Des Moines metro area but is really well situated for shopping, dining and travel into the city. The lobby area is nicely decorated and the front desk staff always friendly. As a Marriott Rewards member I... More

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Kelly Ann McMillin, Manager at Marriott West Des Moines, responded to this review
28 February 2012

Dear srehmann, Thanks so much for your review and recommendation! We appreciate hearing from you and taking the time to share your comments. All feedback is valuable to us so that we can perfect our guests’ experiences. Your business is important to us and we look forward to seeing you again! Best regards, Lisa Tuller, General Manager More

Cedar Rapids, Iowa
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 11 December 2011

We had a very nice stay at this hotel. Our standard king room had been recently renovated and the bed was very comfortable. We were on the concierge level however the club room was closed by the time we arrived on Friday and not open on Saturday. The "new" smell in the room was a little overpowering so I wanted... More

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Des Moines, IA
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 13 November 2011

Even though I live within a couple miles of the Marriott, I stayed there with friends on Friday night while they were visiting. The front desk staff were very friendly and professional. Our room was on the 9th floor, which is one of two concierge level floors. However, the club room is not open on weekends. We called for a... More

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Iowa
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 30 October 2011

The hotel is scheduled to be updated and it really needs it. From bad sheets, door locks that don't work, bad food and only one bar tender on duty with a large event, this hotel was a disappointment all around. Definately do not use for events. The food was like cafeteria food at best. The location was the only good... More

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Additional Information about Marriott West Des Moines

  • West Des Moines Marriott
Address: 1250 Jordan Creek Parkway, West Des Moines, IA 50266
Price range (per night):* 114 AUD - 267 AUD

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