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AmericInn Hotel & Suites Pella

2.5 of 5
910 West 16th Street, Pella, IA 50219 (Formerly Comfort Inn & Suites)
Hotel amenities
AmericInn Hotel & Suites Pella
Ranked #5 of 7 hotels in Pella
3.0 of 5 stars 11 Reviews
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11 reviews from our community

    Trip type
Traveller rating
    1
    2
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    2
    2
Date Rating
1 review
4 of 5 stars Reviewed 9 May 2012

We arrived to the property very late and quite tired. The desk staff got us into our room and were hoping to swim with our children but did not realize the pool closed earlier than we thought. Graciously the morning staff allowed us to join my family at church and come back to swim for a little while! Really made... More

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AmericInn01, Manager at AmericInn Hotel & Suites Pella, responded to this review
15 May 2012

Thank you for taking the time to review our hotel. We are very pleased to hear you enjoyed your stay with us and you were able to enjoy our pool and hottub as well. We look forward to having you as our guests in the future. More

dallas
1 review
5 of 5 stars Reviewed 19 April 2012

I stayed here last year and also stayed in April of this year and the hotel has been all remodeled with new rooms and lobby area it really looks nice and clean. The 0_m ed BBC:'(' More

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AmericInn01, Manager at AmericInn Hotel & Suites Pella, responded to this review
15 May 2012

We would like to thank you for taking the time to review our hotel. We are happy you liked our renovation and the changes we have made. We look forward to having you stay with us next time you are in our area. More

arnolds park
Contributor
14 reviews 14 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 17 April 2012

If customer service is desired, this should not be your first choice. The television system was not working and additional charges were charged to the card after we checked out with promises to refund last week, and this week learned of a "carpet burn" as a reason for the charge. This did NOT occur during my stay. Upon requesting a... More

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See 2 more reviews by simonsays85 for Pella
AmericInn01, Manager at AmericInn Hotel & Suites Pella, responded to this review
10 May 2012

- Our sincere apology, we did not meet your expectation in customer service; however as we all know sometime new employees takes time and get a bit nervous to elevate up to new job expectations in which they make mistake on where they need to be focused; nevertheless, I take responsibilities of this and as new process I’m working hard... More

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Iowa
1 review
1 of 5 stars Reviewed 9 April 2012

I thought the rooms were a little pricey considering that so many things were out of wack. The first room I had the TV would not work, and the floor was in an apparent state of needing a good vacuuming. The second room that I was given ...well the bathtub had a rather dark stain in it , I won't... More

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AmericInn01, Manager at AmericInn Hotel & Suites Pella, responded to this review
16 May 2012

Our deepest apolgy, we did not meet your expectations. We are a new hotel with new employees and as we are all aware of sometimes during training sometimes mistakes are made. I personaly take responsibility for these and am working hard with our staff to ensure that all our employee's skills exceed the guest's expectations in the future. In regards... More

Oskaloosa, Iowa, United States
1 review
2 of 5 stars Reviewed 11 March 2012

We booked a whirlpool suite. We believe we were the ONLY guests staying here on this night. The hotel has nice new carpeting and the bed was comfy. However! The satellite was down so only local channels were available. The towel bar for the sink was broken and laying on the vanity. There was a hole punched in the bathroom... More

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Carroll, Iowa
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 August 2011

Some of the staff was extremely friendly. Rooms weren't that clean and I actually had to ask for room freshner because my room smelled. Air conditioner didnt work the best, hard to sleep in a warm room. Breakfast was simple. Pool/spa weren't anythng to write home about.... More

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Atlanta
Top Contributor
122 reviews 122 reviews
Reviews in 97 cities Reviews in 97 cities
181 helpful votes 181 helpful votes
3 of 5 stars Reviewed 4 August 2009

Motel was much the same as we remembered--a decent place with nice staff, but nothing fancy or special. Everything was working while we were there, but we needed to use wired rather than wireless internet in the room. Very busy time with every room filled, so the usual kids running up the hall and overflowing breakfast room, but nothing bad.... More

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hummingbirdx2
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 12 August 2008

My husband and I stayed here in July 2008. The hotel is relatively new and as a result felt clean and updated. The front desk staff were friendly and helpful. The hotel is a long "L" shape. The room-key activated lock on the exterior door farthest from the lobby did not work and there was no sign on it. This... More

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Chicago
Top Contributor
66 reviews 66 reviews
Reviews in 62 cities Reviews in 62 cities
121 helpful votes 121 helpful votes
3 of 5 stars Reviewed 26 January 2007

I got here a little before check in and they would not even check to see if my room was ready so I could check in 10 minutes early. The room was fine. There was a gym located in a room off the pool so it was hot and humid in there. The treadmill needed updating as it would not... More

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San Antonio, Texas
Senior Contributor
35 reviews 35 reviews
Reviews in 31 cities Reviews in 31 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 20 June 2006

This motel is located on the outskirts of Pella. The room was very clean and quiet. There is a continental breakfast provided. The staff was very friendly. I would recommend staying there. We were adults, but I saw quite a few families with children there. There is an indoor pool. More

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Additional Information about AmericInn Hotel & Suites Pella

  • Comfort Inn Pella
  • Pella Comfort Inn
Address: 910 West 16th Street, Pella, IA 50219 (Formerly Comfort Inn & Suites)
Price range (per night):* 95 AUD - 108 AUD

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AmericInn Hotel & Suites Pella
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