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All 18 Dubuque hotels »

MainStay Suites

2.0 of 5
1275 Associates Dr., Dubuque, IA 52002
Hotel amenities
MainStay Suites
Ranked #17 of 18 hotels in Dubuque
3.0 of 5 stars 17 Reviews
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17 reviews from our community

    Trip type
Traveller rating
    3
    5
    1
    1
    7
Date Rating
La Crosse, Wisconsin
Top Contributor
62 reviews 62 reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 24 April 2012

Couch was gross, could find one on the road in better condition. It is time for this place to renovate. Good location. Accepts pets. But can tell they are doing the bare minimum. Even if the price is reasonable will go some place else next time in town. More

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See 4 more reviews by withvalidity for Dubuque
mssdbq, General Manager at MainStay Suites, responded to this review
25 May 2012

Thank you for your comment about the MainStay Suites Dubuque. We value everyone's comments. I am sorry for the issues with the couch. I have taken your comments up with housekeeping and maintenance. We hope in the future you will give us another opportunity. Have a great day and again thank you for your comments. More

West Des Moines, Iowa
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 20 March 2012
2
people found this review helpful

Although I had stayed at this property before, it had been awhile so I was little concerned by a couple of the reviews....our stay couldn't have been nicer! Room and hotel were clean, all the staff we encountered were very pleasant..from front desk to housekeeping to management. We had a problem with our door lock, but it was a mechanical... More

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See 2 more reviews by RinkerDSM for Dubuque
mssdbq, General Manager at MainStay Suites, responded to this review
30 March 2012

Thank you for your great review. We usually hear all the bad so it is refreshing for this. I have passed along your review to my staff. Thank you again and we hope to see you again soon. More

Cedar Rapids, Iowa
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 11 September 2011
2
people found this review helpful

I was in Dubuque for work and I stayed here two nights. My room was dirty mainly the bathroom had hair,used dental floss in the drawers,they missed my wake up call,the coverlet was old and ripping,there were people yelling in the halls at 11:00 @night. The entire hotel had a stench of curry to it. I will NEVER stay here... More

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mssdbq, General Manager at MainStay Suites, responded to this review
14 September 2011

We are committed to make each guests experience as enjoyable as possible. I am disappointed to learn that your stay was not satisfactory. I have addressed your concerns with our housekeeping department so this doesn't happen again. More

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Lowpoint
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
3 of 5 stars Reviewed 14 March 2011

Intent was to stay in Galena, IL. Needed a Suite since we were traveling with another couple. Facility clean & friendly. Excellent location to both Galena and within 1 mile of Mall in Dubuque. "Gas cheaper on this side of river" Room nice size for two couples. 2nd bath would have made it better. Could have used one more chair... More

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mssdbq, General Manager at MainStay Suites, responded to this review
22 April 2011

Thank you for your review. It was greatly appreciated. See you next time your in town. More

aurora mn
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 January 2011

I was very pleased with this hotel. It was spacious, very clean and had a firm, comfortable bed. It is also pet friendly and has a special area to walk dogs. The room was very quiet. Service was good also. The first room we were in had a heater that wasn't working properly so they gave us another room and... More

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mssdbq, General Manager at MainStay Suites, responded to this review
3 January 2011

Thank you for your response. It was greatly appreciated. More

Dubuque, Iowa
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 24 September 2010
1
person found this review helpful

Staff was really poor trained and verry rudy Manager. She also call me a lier. for the other guast complaint she is used to that! I also wasted my time to register a complaint but I have the same luck of the other guest , all the roads lead back to Lynch. As she even mention to me when I... More

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mssdbq, Manager at MainStay Suites, responded to this review
17 November 2010

I am sorry about your inconvenience with our hotel. That is not a typical stay at our hotel. More

East Troy, Wisconsin
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 21 September 2010
1
person found this review helpful

The sheets on the bed were torn and had holes in them. The extra blanket for the pull out couch was torn and very discolored (old). When you moved the TV on the turn table, it was dusty underneath. The freezer looked like it had meet drippings in it. They didn't vacuum behind the doors. The refrigerators were all dented... More

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mssdbq, Manager at MainStay Suites, responded to this review
17 November 2010

Thank you for taking time to let me know your concerns. I have addressed your concerns with our housekeeping department. More

Minneapolis, MN
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 27 January 2010

Stayed at the MainStay for a few weeks while working on a project. Excellent room with full kitchen, breakfast bar to eat/work/use computer, living area to watch TV and separate bedroom. They had a nice breakfast in the morning. Hotel is walking distance to two restaurants, very near the mall and convenient to downtown. More

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mssdbq, General Manager at MainStay Suites, responded to this review
29 January 2010

Thank you for your great response to your stay here at the MainStay Suites. More

Illinois
1 review
1 of 5 stars Reviewed 30 October 2009

Upon walking into room immediately noticed LIVE bugs on and in the bed. Dead bugs were all over the window sills and on floor below. Bathroom was dirty and had little hairs all over. The noise from the road was deafening but luckily the VERY LOUD humming refrigerator masked some of the sounds. Contacted front desk to see about moving,... More

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mssdbq, General Manager at MainStay Suites, responded to this review
25 January 2010

I am very sorry about your experience at the hotel. We are usually very good at rechecking the rooms especially around the season where the lady bugs are so bad. More

Morris, Illinois
Top Contributor
165 reviews 165 reviews
Reviews in 129 cities Reviews in 129 cities
249 helpful votes 249 helpful votes
4 of 5 stars Reviewed 16 July 2009

We stayed a single night in this hotel in a smoking room, as we had requested. While it is designed primarily for an extended stay, we found it very nice for a single overnight. There was a kitchen area with full size refrigerator, microwave and cook-top along with dishes and utensils. The bed was quite comfortable and the location quiet.... More

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Additional Information about MainStay Suites

  • Mainstay Suites Dubuque
  • Mainstay Dubuque
  • Dubuque Mainstay
Address: 1275 Associates Dr., Dubuque, IA 52002
Price range (per night):* 92 AUD - 130 AUD

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