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Hampton Inn Des Moines-Airport

2.5 of 5
5001 Fleur Drive, Des Moines, IA 50321
Hotel amenities
Hampton Inn Des Moines-Airport
Ranked #18 of 43 hotels in Des Moines
3.5 of 5 stars 27 Reviews
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27 reviews from our community

    Trip type
Traveller rating
    2
    11
    10
    4
    0
Date Rating
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 16 April 2012

Hotel was undergoing lobby renovations when we stayed there BUT the staff was very friendly and well organized - breakfast area and business center were in temporary locations but operating. Breakfast was very good. Beds were fine, close to the airport, not fancy but clean and comfortable. More

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Indianapolis, Indiana
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 26 March 2012

This is the second Hampton in a row that has greatly disappointed me. My room was average at best, with old furnishings and an outdated decor. The hotel was being renovated, which translated to no lobby/breakfast area and lots of unfinished walls in the public areas. The business center was relocated to a faraway room and contained one non-working computer... More

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Michael Weldon, Front Office Manager at Hampton Inn Des Moines-Airport, responded to this review
3 April 2012

Thank you for your review on TripAdvisor.com! We always appreciate any comments which we receive. I read your comments and I understand you were not happy with the current state of our hotel. We are right in the middle of our extensive lobby renovation. Due to that, we did have to move our business center, breakfast, and our fitness area.... More

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Cincinnati, Ohio
Top Contributor
85 reviews 85 reviews
Reviews in 65 cities Reviews in 65 cities
82 helpful votes 82 helpful votes
2 of 5 stars Reviewed 1 March 2012

I'm on the road a lot and stay with Hilton family of hotels 100+/ nights a year. The hotel is close to DSM and that is about all this tired Hampton has going for it. Typically I pick a hotel next to airport because of quick shuttle service and why I picked this one over some nicer Hilton properties in... More

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See 3 more reviews by Hortkie for Des Moines
Michael Weldon, Front Office Manager at Hampton Inn Des Moines-Airport, responded to this review
16 March 2012

Dear Valued Guest, Thank you for your review on TripAdvisor.com! We always appreciate any comments which we receive. I understand you were not satisfied with our shuttle service. We do provide transportation for guests to Des Moines University, which is located in downtown Des Moines. Our shuttle was heading back from there at rush hour and took longer than expected.... More

seattle
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 23 February 2012

We needed a place to stay near the airport since we had an early morning flight. Although the rooms are a little small, they are super comfortable. We didn't need much service because everything was in impeccable order. That said, the front desk personnel were well/trained and attentive to our needs. They gave us a free refrigerator and extra blankets.... More

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Michael Weldon, Front Office Manager at Hampton Inn Des Moines-Airport, responded to this review
16 March 2012

Dear Valued Guest, Thank you for your review on TripAdvisor.com! We always appreciate any comments which we receive. It was great to read your review! I am glad we met your needs and were able to enjoy our complimentary hot breakfast! Thank you again for your comments. We look forward to seeing you again! We love having you here!! Sincerely,... More

Chicago, Illinois
1 review
4 of 5 stars Reviewed 21 February 2012

My daughter and I stayed during our visit to Drake. The room was clean and fresh, the bed cozy and overall I was happy with the accomodations. I was impressed with the breakfast bar selections--it had something for everyone! The free wi-fi was appreciated too. Our only complaint was that the TV remote didn't work well so we spent the... More

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Michael Weldon, Front Office Manager at Hampton Inn Des Moines-Airport, responded to this review
16 March 2012

Dear Valued Guest, Thank you for your review on TripAdvisor.com! We always appreciate any comments which we receive. I understand you stayed with us during a recent visit to Drake University and loved it! We are famous for our Hampton Clean Bed and our complimentary Hot Breakfast. I am happy you enjoyed both! Remember, we have a special rate for... More

Buffalo, New York
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 16 October 2011

The Hampton Inn DSM Airport is a very nice hotel, very convenient to the airport. My only "complaint" is that the rooms are tiny, but they are clean, well furnished and functional. Bed was very comfortable. Using the desk was a little tight as the chair is squeezed in between the desk and the bed. I had a room with... More

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Gilbert, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 30 September 2011
1
person found this review helpful

We checked in on 9/9/11 and checked out 9/12/11. We had a heck of an experience, which is why I'm writing this review. Due to a lack of communication and the "you get what you pay for" in employee attitude, we arrived at the Hampton Inn on 9/9/11 at around 11pm. We were promptly greeted and given our rooms. 2... More

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Nathan Bush, Director of Sales at Hampton Inn Des Moines-Airport, responded to this review
11 October 2011

Thank you for your nice review of our Hampton Inn! We strive to provide excellent customer service to our guests! We hope to have you back when you return to Des Moines! Thank you! Nathan More

Central California
Senior Contributor
34 reviews 34 reviews
Reviews in 28 cities Reviews in 28 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 18 September 2011

I stay here 3 or 4 times a year (company booked room). Pros: *5 minutes from airport with 24 hour shuttle *typical Hampton hot breakfast *staff is pleasant and accommodating Cons: *rooms are small, in the 2 bed room the chair under the desk can't come out from under the desk without hitting the bed *a/c unit is pretty loud... More

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Nathan Bush, Director of Sales at Hampton Inn Des Moines-Airport, responded to this review
11 October 2011

Thank you for your review of our Hampton Inn! We're glad that your corporation has special rates with us! We strive to be an excellent transient business hotel as well as a place for families to feel comfortable! We have maintenance associates cleaning out our heating/cooling systems in the rooms to make them as quiet as possible. We hope you... More

Iowa, USA
Reviewer
4 reviews 4 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 12 September 2011

1. Room was reasonably good, though perhaps slightly overpriced. AC was unusually loud. 2. Breakfast quality was decent. 3. I had Hilton Gold status during the stay, but didn't feel any difference (versus Hilton Blue, the basic status) during my stay. Have been waiting over 1 month for some of the HHonors points to post. 3. I was bringing baby,... More

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Nathan Bush, Director of Sales at Hampton Inn Des Moines-Airport, responded to this review
11 October 2011

Hello! Thanks for taking the time to write a review of our Hampton Inn! At our Hampton Inn, our number one focus is on the guest. We will do whatever it takes to make you happy! I also thank you for giving us some suggestions to better improve our hotel. We are always looking for ways to strive in excellent... More

Iowa
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 7 August 2011
1
person found this review helpful

There was little that I saw in this property to justify over $100 a night for a room. I could have stayed at the Super 8 across the street for much less money but the same experience. The hotel is clean and the fridge and microwave in the rooms is a nice extra. However, I found the bed very uncomfortable.... More

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Additional Information about Hampton Inn Des Moines-Airport

  • Hampton Inn Des Moines
  • Des Moines Hampton Inn
Address: 5001 Fleur Drive, Des Moines, IA 50321
Price range (per night):* 89 AUD - 161 AUD

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Hampton Inn Des Moines-Airport
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